Offers and rates apply to new Residential customers only. The following sections below apply to all residential services, offers, and rates: General, Terms and Conditions, and Taxes, Fees and Surcharges.
GENERALServices and offers not available everywhere. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area at its sole discretion without notice. Requires credit approval and deposit may be required. Additional restrictions apply.
TERMS AND CONDITIONS All products and services listed are governed by tariffs, local terms of service, or terms and conditions posted to http://about.centurylink.com/legal/rates_conditions.html ("Website"), incorporated here.
TAXES, FEES AND SURCHARGESTaxes, fees, and surcharges apply, including a Carrier Universal Service charge, National Access Fee surcharge, a one-time, High-Speed Internet activation fee, and state and local fees that vary by area and certain in-state surcharges. Cost recovery fees are not taxes or government-required charges use. Taxes, fees, and surcharges apply based on standard monthly, not promotional, rates. Call 1-866-960-7089 for a listing of applicable taxes, fees, and surcharges.
PROMOTIONAL OFFERSThe information below applies to promotional offers for services. These limited-time promotional offers may include special monthly pricing on services, associated items available with your purchase of services, and unique savings and performance capabilities. If you have any questions, please contact CenturyLink customer service at 1-866-960-7089.
All promotional offers, unless otherwise indicated, are limited-time offers. Promotional offers may be limited to specific locations, which may change without notice.
One-Time or Limited Time Discounts on Monthly Service Rates: Expiration dates on promotional monthly discounts vary. One offer per residential customer. Subscription to multiple services or a term agreement may be required. Customer must continue to subscribe to qualifying service(s) and remain in good credit standing for the duration of the promotion to receive full discount. Discounts will be discontinued, at any time during the promotional period, if any promotional requirements are not in compliance with offer. Credits will appear on the next full invoice after service installation or customer activation of promotion for one or more months of service as outlined in promotional offer. The standard monthly rate for the applicable service(s) will apply after promotional monthly discount expires. May not be combined with other promotional offers or discounts. Discount available on recurring monthly service rate only and not applicable on taxes, fees and surcharges. Other restrictions and limitations may apply. Service terms set forth in the applicable service sections below also apply.
12 Month-Term High Speed Internet Offers:Offer requires a subscription to a qualifying nationwide unlimited voice plan. An additional monthly modem fee plus a one-time shipping and handling fee will apply. Service terms set forth in the VOICE SERVICES AND FEATURES and DATA SERVICES sections below also apply. Standard rates will apply after one year - see pricing below:
|
Internet Download Connection Speed Up To: |
Current Standard Monthly Rate |
|
768 kpbs |
$24.95 |
|
1.5 Mbps |
$29.95 |
|
3 Mbps |
$34.95 |
|
10 Mbps |
$39.95 |
|
25 Mbps |
$84.95 |
Price-Lock Offer: Limited-time offer. New residential High-Speed Internet and Unlimited Long Distance or existing residential Pure Broadband customers only. Services and offers not available everywhere. Price-Lock Guarantee Offer applies only to the monthly recurring charges for the listed services; excludes all taxes, fees, surcharges, and monthly recurring fees for modem/router and professional installation. Listed monthly recurring charges require subscription to a CenturyLink™ Unlimited Calling plan. Offer requires customer to remain in good standing and terminates if customer changes their account in any manner including any change to the required CenturyLink services (cancelled, upgraded, downgraded), telephone number change, or change of physical location of any installed service (including customer moving from residence of installed services). General - CenturyLink may change, cancel, or substitute offers and services - including Locked-In Offer - or vary them by service area, at its sole discretion without notice. Requires credit approval and deposit may be required. Additional restrictions apply. Taxes, Fees, and Surcharges - Applicable taxes, fees, and surcharges include a Carrier Universal Service charge, National Access Fee or Carrier Cost Recovery surcharge, a one-time High-Speed Internet activation fee, state and local fees that vary by area and certain in-state surcharges. Cost recovery fees are not taxes or government-required charges for use. Taxes, fees, and surcharges apply based on standard monthly, not promotional, rates. Call for a listing of applicable taxes, fees, and surcharges. Monthly Rate - Monthly rate applies while customer subscribes to all qualifying services. If one (1) or more services are cancelled, the standard monthly fee will apply to each remaining service. High-Speed Internet (HSI) - Shipping and handling fees will apply to customer's modem or router. Performance will vary due to conditions outside of network control and no speed is guaranteed. Direct connection and/or consistency claim(s) is based on providing High-Speed Internet customers with a dedicated, virtual-circuit connection between their homes and the CenturyLink central office. Consistent speed claim is based on CenturyLink providing High-Speed Internet (HSI) subscribers with a dedicated, virtual-circuit connection to the CenturyLink central office. Unlimited Calling - Monthly recurring charges apply to one (1) residential phone line with direct-dial, nationwide local and long distance voice calling, including Alaska, Puerto Rico, Guam, and U.S. Virgin Islands; excludes commercial use, call center, data and facsimile services (including dial-up Internet connections, data services, and facsimile, each billed at $0.10/minute), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, or multi-housing units. International calling billed separately.
Triple Play Offer: Offer available to new residential customers only. To receive listed monthly rate, customer must subscribe to Unlimited Nationwide Calling, up to X Mbps High Speed Internet and to a qualifying television package. A one to two year term agreement may apply to television package. After 12 months of service, the then current standard monthly rate will apply for each applicable service.
CenturyLink™ Computer Support Service One-Time Credit: Receive a one-time $9.95 credit on your first month of service on the Premium, Advanced and Ultra Package. One offer per customer. Service terms set forth in the DATA SERVICES sections below also apply.
Verizon Wireless - Reward Card: Limited time offer. Activation of a new Verizon Wireless line of service required. Must be a current CenturyLink customer adding a qualifying Verizon Wireless plan with new 2-year activation to receive offer. One (1) Reward Card per customer. Reward Card may not be used towards activation fees, services or CenturyLink invoices. Reward Card may not be redeemed as cash. CenturyLink may change the form of payment, vendor, etc., at their discretion when fulfilling the promotional offer. CenturyLink is not responsible for lost or stolen cards. Allow ten (10) to twelve (12) weeks for delivery. Offer is not transferable to another customer and is subject to change without notice. Terms, conditions and expiration may apply to card. Other restrictions may apply.
The information below applies to service bundles. If you have any questions, please contact CenturyLink customer service at 1-866-960-7089.
Monthly Rate for all Service Bundles: The monthly rate for all bundled services will apply while customer subscribes to all qualifying services. If 1 or more services are cancelled, the standard monthly fee will apply to each remaining service.
$54.95/mo. High Speed Internet Offer: Offer available in select areas only and requires a one year term agreement for CenturyLink™ High Speed Internet and subscription to a qualifying voice plan. CenturyLink™ High Speed Internet speed available up to 25 Mbps, depending upon your location, and an additional monthly modem fee plus a one-time shipping and handling fee will apply. Service terms set forth in the VOICE SERVICES AND FEATURES and DATA SERVICES sections below also apply.
$59.95/mo. Bundle Offer: Offer available in select markets only. Bundled monthly rate includes Essentials Calling Plan, Unlimited Calling and up to 768 K speed of High Speed Internet (one year term agreement required for High Speed Internet) and applies for 12 consecutive months (after which the standard monthly rate will apply for each service). An additional monthly modem fee plus a one-time shipping and handling fee will apply for High Speed Internet. Service terms set forth in the VOICE SERVICES AND FEATURES and DATA SERVICES sections below also apply.
VOICE SERVICES AND FEATURES (Local and Nationwide Long Distance Calling)
The information below applies to voice services and features. To receive long distance plan rates, customers must choose the applicable CenturyLink long distance company as your IntraLATA and InterLATA toll carrier. All CenturyLink™ long distance plans exclude commercial use, call center, data and facsimile services (including dial-up internet connections, data services, and facsimile (each billed at $0.10/minute)), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, or multi-housing units; services in this list are available for additional charges. International calling billed separately at rates listed at Website. If you have any questions, please contact CenturyLink customer service at 1-866-960-7089.
CenturyLink™ Local Service: Applies to 1 residential phone line with direct-dial voice calling and choice of local calling features and choice of CenturyLink™ long distance service plans, unless the Unlimited Calling plan is selected.
CenturyLink™ Calling Features: Select up to 14 calling features for residential home phone. Requires subscription to CenturyLink™ local service.
CenturyLink™ Voicemail: Requires subscription to CenturyLink™ local service.
CenturyLink Roadside Protection Plus: A 24/7 protection plan for home and car lock-outs.
CenturyLink™ Additional Line: Each additional line has a monthly service charge associated with it and there may be a connection charge. Special offers related to additional lines do not include installation charges associated with the installation of new jacks. Rates for additional lines will vary by service area and are subject to change.
CenturyLink™ Telephone Protection (Inside Wire Maintenance): Certain equipment may not be eligible for Inside Wire Maintenance with Telephone Protection. Inside Wire Maintenance Plan is an optional service, is not required for basic telephone service, and may be cancelled at any time without penalty. Customer may select Inside Wire Maintenance as a service without subscribing to the Telephone Protection Plan, but must subscribe to Inside Wire Maintenance in order to be able to subscribe to the Telephone Protection Plan.
CenturyLink™ Protection Package (Peace of Mind): Requires subscription to CenturyLink home phone and high speed internet plan and includes the PC Protection Plan, Inside Wire Maintenance Plan with Telephone Protection and Roadside Protection Plus.
CenturyLink™ Easy Talk (50, 100, 200): Plans using a bucket of minutes, per minute rates apply to minutes over the bucket, unused minutes cannot be carried over to subsequent month(s), and the full dollar amount for each bucket is not prorated in the first month of the billing. Customer also must purchase CenturyLink Long Distance service. CenturyLink reserves the right to cancel or discontinue the EasyTalk long distance plan at any time without notice.
CenturyLink™ Essentials Calling Plan: Applies to one local access residential phone line with unlimited local calling and six calling features. Local calling area varies by market. Service does not include 1+ dialing. Depending on customer's service area, toll and EAS may or may not be included and may or may not be mandatory charges.
CenturyLink™ Unlimited Calling: Applies to 1 residential phone line with direct-dial local and nationwide voice calling, designated calling features, and unlimited nationwide long distance service, including Alaska, Puerto Rico, Guam, and US Virgin Islands; excludes commercial use, data and facsimile services (including dial-up internet connections, data services, and facsimile (each billed at $0.10/minute)), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, or multi-housing units.
SAFE HARBOR OPTIONS Disclaimer Extra Package and Plus Package Calling Plans: Available to eligible residential customers in Illinois. General: Services and offers not available everywhere. CenturyLink may change or cancel services or substitute similar services at its sole discretion without notice. Offer, plans, and stated rates are subject to change and may vary by service area. Requires credit approval and deposit may be required. Additional restrictions apply. Terms and Conditions: All products and services listed are governed by tariffs, terms of service, or terms and conditions posted to www.centurylink.com. Taxes, Fees and Surcharges: Taxes, fees, and surcharges apply, including a Carrier Universal Service charge, National Access Fee surcharge, a one-time High-Speed Internet activation fee, and state and local fees that vary by area and certain in-state surcharges. Cost recovery fees are not taxes or government-required charges use. Taxes, fees, and surcharges apply based on standard monthly, not promotional, rates. Call 1-866-960-7089 for a listing of applicable taxes, fees, and surcharges. Calling Plans: Extra Package and Plus Package plans include one residential phone line with direct-dial voice and unlimited local calling. Local calling area varies by market. Service does not include 1+ dialing. Depending on customer's service area, toll and EAS may or may not be included and may or may not be mandatory charges. Service excludes commercial use, data and facsimile services (including dial-up internet connections, data services, and facsimile (each billed at $0.10/minute)), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, or multi-housing units. Plus Package Calling Plan: In addition to local service, customer may select two of the following calling features: Voice Mail, Call forwarding, Call Waiting, Multi-Ring, Three-way calling, Caller ID, Repeat Dialing, Return Call, Selective Call Rejection, Call Forward Busy or Call Forward/No Answer.
WIRELESS VOICE AND DATA SERVICES FROM VERIZON
Verizon Wireless - Activation fee/line: $35. IMPORTANT CONSUMER INFORMATION: Subject to Customer Agreement, Calling Plan, and credit approval. Up to $350 early termination fee and additional charges apply to device capabilities. Additional $20 upgrade fee may apply. Offers and coverage, varying by service, not available everywhere; see verizonwireless.com. While supplies last. Limited time offer. See verizonwireless.com/bestnetwork for details. Shipping charges may apply. Wireless phones ordered on-line will receive free two business days shipping. All phones ordered on-line that are $149.99 and above (before taxes, fees, etc.) will receive free overnight shipping. Friends & Family: cannot include directory assistance, 900 numbers, your own wireless or Voice Mail access numbers, or access gateways to/from other providers' voice or data systems set up and manage online. $35 Restocking Fee applies to returns & exchanges. Customers will receive a separate bill for Verizon Wireless services. America's most reliable wireless network claim based on fewest aggregate blocked and dropped connections; see verizonwireless.com/bestnetwork for details.
The information below applies to data services. Speed availability varies by location; contact CenturyLink customer service at 1-866-960-7089 for details on available speeds or regarding any questions.
Download Claims: Standard network connections typically download as described in these materials, but your actual results may vary due to items outside a provider's control, including equipment used and external conditions.
High-Speed Internet Consistent Speed Claims: Consistent speed claim as well as claim that your connection to CenturyLink's network is 100% yours is based on CenturyLink providing its High-Speed Internet subscribers with a dedicated, virtual-circuit connection to the CenturyLink central office.
See High Speed Internet Service Management for Network Practices, Performance Characteristics, and Commercial Terms.
CenturyLink™ Dial-Up and CenturyLink™ High Speed Internet (available in up to 768K, 1.5 Mbp, 10 Mbp, 15 Mbp speeds and 25 Mbp; rates vary): May require a one or two year agreement and subscription to a qualifying CenturyLink™ Calling Plan. An additional monthly fee (including professional installation, if applicable) and a shipping and handling fee will apply to customer's modem or router. As determined by service location, an early termination fee will apply as either a flat $99 fee or the applicable monthly recurring service fee multiplied by the number of months remaining in the minimum service period, up to $200. Performance will vary due to conditions outside of network control and no speed is guaranteed.
HSI 30-Day Satisfaction Guarantee: Applies only to new, standard, residential CenturyLink™ High-Speed Internet or PURE Broadband services in select markets ("Service"). To be eligible, customer must cancel Service no later than the 30th day after Service installation at customer's residence and complete online form at www.centurylink.com/30days. CenturyLink will credit the following applicable charges to customer's CenturyLink invoice within 60 business days following disconnection date: monthly recurring Service charges, monthly recurring or nonrecurring modem or router charges (if modem and router are returned within 30 days of Service disconnection), shipping and handling fees for modem or router, activation fee, and all applicable taxes, fees, and surcharges related to Service and equipment. Does not apply to charges related to voice product, jack work and inside wiring, professional installation fees, as well as selected optional charges, such as add-on services. Equipment must be returned within 30 days after service disconnection. Customer must follow the return process found in the equipment box (black and white card) or in the User Manual to return equipment. No credit will be given for equipment that is incomplete or damaged. Service terms set forth in this section.
CenturyLink™ Digital Music: Subscription to CenturyLink™ High-Speed Internet service is required and is not included in monthly Digital Music service rates. Customer must have the following minimum hardware and software installed on its PC: Windows 2000 or higher ("To Go" music option requires Windows XP and "subscription" capable MP3 Player; see www.playsforsure.com for details); Internet Explorer 6.0 or higher; Windows Media Player 9.0 or higher, which must be installed prior to CenturyLink™ Digital Music installation (for users with Windows XP, CenturyLink recommends Windows Media Player 10; "To Go" Music Requires WMP 10); Macromedia Flash Plug-In; Active X Plug-In; 64 MB RAM; Pentium class processor; 50 MB of hard disk space; and sound card with speakers or headphones.
CenturyLink @Ease Support Services: Packages are available to residential CenturyLink® High Speed Internet subscribers only. Monthly recurring fee will apply to each Package. Monthly recurring fee excludes taxes, fees and any additional service or equipment listed. Each Package covers one High Speed Internet residential line. Standard Package includes Desktop Security with Anti-Virus and Internet Security, PC Support Services Level I, Online Backup (5GB), Inside Wire Maintenance and PC Protection Plan. Advanced Package includes Standard Package services plus PC Support Services Level II and Equipment Lifetime Warranty with Modem Purchase. Ultra Package includes Advanced Package services plus PC Support Services Level III, Identity Theft Protection and Roadside Assistance. Additional restrictions will apply. Certain services within the CenturyLink @Ease packages are provided by third parties, not CenturyLink, and customers must agree to those third parties terms and conditions for such services.
CenturyLink™ PC Security Suite: Spam and Virus protection are not available on Macintosh computers. EZ Armor Security Suite software must be downloaded on CenturyLink™ High-Speed Internet service only. Download speeds and security may vary. The following items are required:
CenturyLink™ PC Protection Plan: Plan includes PC maintenance and repair, onsite or automated remote repair and 24/7 online support. Contact CenturyLink Customer Service at 1-866-960-7089 for more details.
CenturyLink™ Share & Store: Monthly rate includes unlimited back-up and remote data storage from internal hard disk only of one personal computer. Business usage prohibited. Requires qualifying operating system, sufficient processor and disk space, access to the Internet, and a valid email address.
CenturyLink™ Computer Support Services: Standard Package includes PC Protection and PC Security for $3.95/mo. with Early Termination Fee ("ETF") of $25; Premium Package include PC Protection, PC Security and Share and Store for $9.95/mo. ETF $60; Advanced Package includes PC Protection, PC Security and RescueIT for $15.95/mo. ETF $60; and Ultra Package includes PC Protection, PC Security, Share and Store and RescueIT for $19.95/mo. ETF $100.
CenturyLink™ RescueITSM: All support services: Microsoft Windows® 2000, XP, Windows 7 or Vista operating systems only. Suspected misuse or abuse of any computer support may result in termination. We reserve the right to limit the amount of time spent on any single issue and recommend the dispatch of an in-home technician, at additional costs to the customer, in order to resolve the issue, and may decline certain services or operations outside of the scope of the service. Protection Plan: Requires one-year term commitment. A $50 early termination fee will apply if customer terminates service during the term commitment. One personal computer only. In-Home Computer Support: Microsoft Windows® 2000, XP, or Vista or Apple operating systems installation, reinstallation or system recovery only. All necessary connections require customer-supplied wiring and adaptors.
TELEVISION SERVICES AND FEATURES
The information below applies to television services and features. If you have any questions, please contact CenturyLink customer service.
The following disclosures will apply to Prism Services offered in all CenturyLink territories.
Services and offers are not available everywhere. Existing customers will lose current discounts by subscribing to this offer. Offers available to new residential Prism™ TV customers. General – CenturyLink may change or cancel services or substitute similar services at its sole discretion without notice. Offer, plans, and stated rates are subject to change and may vary by service area. Requires credit approval and deposit may be required. Additional restrictions apply. Terms and Conditions – All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at www.centurylink.com. Taxes, Fees, and Surcharges – Applicable taxes, fees, and surcharges include a carrier Universal Service charge, carrier cost recovery surcharges, state and local fees that vary by area and certain in-state surcharges. Cost recovery fees are not taxes or government-required charges for use. Taxes, fees, and surcharges apply based on standard monthly, not promotional, rates. Promotional offer cannot be combined with any other CenturyLink offers. All prices, packages and programming are subject to change without notice. Taxes, fees and surcharges will apply. Offers may be limited to specific locations.
CenturyLink Prism TV - Subscription to Prism service in certain Prism territories may require a separate local phone service and preclude customers from purchasing high-speed Internet services from any third party. Service includes digital channels (including local channels), one (1) or two (2) set-top box(es) (STB), depending upon plan selected, one (1) modem gateway, and up to four (4) standard direct video streams to residence. CenturyLink-provided set-top boxes are required to view TV. If a term commitment is required for listed Prism offer and customer terminates those services before the end of the applicable term commitment, CenturyLink will assess an early termination fee of up to $20, multiplied by the number of months remaining in customer's then-current term commitment. Local channel availability varies by market. Caller ID service must be purchased separately to enable the on-screen Caller ID feature; Caller ID feature is not available in all areas. High Definition (HD) available on all TV plans for an additional $11.99/month. Of the 4 DVR video streams per customer residence, customer's location will determine both HD availability and the maximum number of HD video streams (between 0 and 4) a customer can view and record in HD at any one time (remaining streams will be standard definition) regardless of the number of set-top boxes in the household. Additional charges will apply for additional programming packages, movie channel subscriptions (except for Prism™ Premium plan), Pay Per View movies and events, On Demand purchases, and premium services/subscriptions for all plans. Some subscription services, events, and broadcast network service may be blacked out in customer's area. In order for media sharing to operate correctly, customer must have Windows 7 or Vista and Windows Media Player 11. Equipment – Minimum equipment and CenturyLink professional installation are required. At initial installation, each customer receives: one (1) modem gateway; up to eight (8) STBs, depending on plan selected; and one (1) remote control per STB installed. All equipment must be returned to CenturyLink as directed by CenturyLink (either to a retail store or via a CenturyLink-designated delivery service, depending upon your location) within thirty (30) days after service disconnection (or such other date specified by CenturyLink) in an undamaged condition, or customer will be charged for each equipment piece not timely returned or returned as damaged.
Prism TV 30-Day Satisfaction Guarantee - Applies only to new, standard, residential CenturyLink® Prism service in select markets ("Service"). To be eligible, customers must cancel Service no later than the 30th day after service activation at customer's residence, complete online form at www.centurylink.com/30days, and return equipment (all set-top boxes and power cords required) as instructed by CenturyLink within 30 days of disconnection date. CenturyLink will credit the following applicable charges to customer's CenturyLink invoice within 60 business days following the later of disconnection date and return of equipment, provided customer has satisfied all requirements outlined above: monthly recurring Service charges, monthly recurring equipment charges, shipping and handling fees for equipment, professional installation fees, activation fee, and all applicable taxes, fees, and surcharges related to Prism service and equipment. Incurred charges for any Pay Per View movies and events and On Demand purchases ordered are not eligible. May not be available with other offers or promotions.
High Speed Internet / PURE Broadband: An additional monthly fee (including professional installation, if applicable) and a shipping and handling fee will apply to customer's modem or router. If applicable to offer and as determined by service location, an early termination fee will apply as either a flat $99 fee or the applicable monthly recurring service fee multiplied by the number of months remaining in the minimum service period, up to $200. Customers must accept High-Speed Internet Subscriber Agreement prior to using service. Download speeds will range from 85% to 100% of the listed download speeds due to conditions outside of network control, including customer location, websites accessed, Internet congestion and customer equipment.
Consistent Speed: Consistent speed claim is based on CenturyLink providing High-Speed Internet (HSI) subscribers with a dedicated, virtual circuit connection to the CenturyLink central office.
Home Phone with Unlimited Nationwide Calling: Service applies to one (1) residential phone line with direct-dial, local and nationwide long distance voice calling from home phone, including Alaska, Puerto Rico, Guam, and U.S. Virgin Islands; excludes commercial use, call center, data and facsimile services (including dial-up Internet connections, data services, and facsimile; each may be billed at $0.10/minute), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, or multi-housing units. Usage will be monitored for compliance and service may be suspended/terminated for non-compliance. An additional charge may be assessed to customer if usage consistently exceeds 5,000 minutes/mo. International calling billed separately.
Prism on the Go:
Prism on the Go – Most content can be viewed within your home only. Other functionality can be used from anywhere. Download and watch available for select shows and requires qualifying device and Wi-Fi connection. Terms and conditions available at app store.
Wireless Set Top Box (Prism TV & Prism Complete Packages)
Wireless Receiver – A one-time fee of $50 and monthly recurring fee of $9.99, per receiver applies; limit 2 per household. Requires power and connection to TV; range of wireless signal is limited.
Wireless Set Top Box (Prism Premium Packages)
Wireless Receiver – Limit 2 per household. Requires power and connection to TV; range of wireless signal is limited.
DVR/HD Service Offers - Offer ends 03/31/13. Offers apply to Whole Home DVR ("DVR") and/or High Definition ("HD") services. Prism TV (basic) Package: the monthly charge for DVR and HD service will be waived for the first 3 months of service. Customer must cancel DVR and/or HD service by calling CenturyLink Customer Service before the end of the 3 month period to avoid monthly charges or the standard monthly rate for DVR and/or HD service will apply until services are canceled. Prism Complete TV package: the monthly charge for DVR service will be waived for the first 12 months of service and the monthly charge for HD will be waived for Life. Customer must cancel DVR service by calling Customer Service before the end of the 12 month period to avoid monthly charges or the standard monthly rate will apply until service is canceled. Prism Premium TV package: the monthly charge for DVR and HD services will be waived for Life. Customer's account must be in good credit standing to receive offer and service downgrades will impact offers. Additional restrictions may apply.
$100 CenturyLink Visa Prepaid Card Offer – Available to new qualifying residential subscribers to CenturyLink® High-Speed Internet (up to 1.5 Mbps speed tier or faster service) and a new qualifying CenturyLink Home Phone plan or new Prism TV package. Offer not available to customers with CenturyLink Internet Basic service or with other ISPs. Customer must activate service within 30 days of order and must retain all eligible services for a minimum of eight weeks after service activation. Prepaid Card will be sent 10-12 weeks after all eligibility, redemption and retention requirements have been met. Maximum value of card is $100. One Prepaid Card per customer. Prepaid Card may not be used towards activation fees, services or CenturyLink invoices and may not be combined with other promotions. Offer is not transferable to another customer and is subject to change without notice. CenturyLink may change the form of payment, vendor, etc., at their discretion when fulfilling the promotional offer. CenturyLink is not responsible for lost or stolen cards. Prepaid Card is not redeemable for cash or usable at any ATM. Terms and Conditions apply to the card and additional restrictions may apply. CenturyLink Visa Prepaid Card is issued by MetaBank™, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Cards are issued in connection with a loyalty, award or promotion program. Card is not transferable; card cannot be issued to minors. Card does not have cash access and can be used at any merchants that accept Visa debit cards. Card valid for up to 6 months, unused funds forfeit at midnight EST the last day of the month of the valid thru date, subject to applicable law. Country restrictions apply and are subject to change. Card terms, conditions, and limitations apply; see MyPrepaidCenter.com/site/visa-promo for details. Limited time offer.
$150 CenturyLink Visa Prepaid Card Offer – Available to new, residential subscribers to triple bundles that include qualifying plans of Unlimited Nationwide Calling, High-Speed Internet (up to 1.5 Mbps speed tier or faster service) and Prism TV services. Offer not available to customers with CenturyLink Internet Basic service or with other ISPs. Customer must activate service within 30 days of order and must retain all eligible services for a minimum of eight weeks after service activation. Prepaid card will be sent 10-12 weeks after all eligibility, redemption and retention requirements have been met. Maximum value of card is $150. One prepaid card per customer. Prepaid card may not be used towards activation fees, services or CenturyLink invoices and may not be combined with other promotions. Offer is not transferable to another customer and is subject to change without notice. CenturyLink may change the form of payment, vendor, etc., at their discretion when fulfilling the promotional offer. CenturyLink is not responsible for lost or stolen cards. Prepaid Card is not redeemable for cash or usable at any ATM. Terms and Conditions apply to the card and additional restrictions may apply. CenturyLink Visa Prepaid Card is issued by MetaBank™, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Cards are issued in connection with a loyalty, award or promotion program. Card is not transferable; card cannot be issued to minors. Card does not have cash access and can be used at any merchants that accept Visa debit cards. Card valid for up to 6 months, unused funds forfeit at midnight EST the last day of the month of the valid thru date, subject to applicable law. Country restrictions apply and are subject to change. Card terms, conditions, and limitations apply; see MyPrepaidCenter.com/site/visa-promo for details. Limited time offer.
$250 CenturyLink Visa Prepaid Card Offer – Offer not available to Arizona or Colorado residents. Available to new, residential subscribers to Prism Premium TV who also already have or add CenturyLink High-Speed Internet (up to 1.5 Mbps speed or higher). Offer not available to customers with CenturyLink Internet Basic service or with other ISPs. Customer must activate service within 30 days of order and must retain all eligible services for a minimum of eight weeks after service activation. Prepaid card will be sent 10-12 weeks after all eligibility, redemption and retention requirements have been met. Maximum value of card is $250. One prepaid card per customer. Prepaid Card may not be used towards activation fees, services or CenturyLink invoices and may not be combined with other promotions. Offer is not transferable to another customer and is subject to change without notice. CenturyLink may change the form of payment, vendor, etc., at their discretion when fulfilling the promotional offer. CenturyLink is not responsible for lost or stolen cards. Prepaid Card is not redeemable for cash or usable at any ATM. Terms and Conditions apply to the card and additional restrictions may apply. CenturyLink Visa Prepaid Card is issued by MetaBank™, Member FDIC, pursuant to a license from Visa U.S.A. Inc. Cards are issued in connection with a loyalty, award or promotion program. Card is not transferable; card cannot be issued to minors. Card does not have cash access and can be used at any merchants that accept Visa debit cards. Card valid for up to 6 months, unused funds forfeit at midnight EST the last day of the month of the valid thru date, subject to applicable law. Country restrictions apply and are subject to change. Card terms, conditions, and limitations apply; see MyPrepaidCenter.com/site/visa-promo for details. Limited time offer.
The following offers are available in certain areas of Arizona and Colorado only.
$39.99/mo. PRISM TV offer: Limited Time Offer. The listed monthly rate applies to PRISM™ TV for six months (after which the then current standard monthly rate will apply) and requires a 12 month term agreement. An $8.99 monthly DVR service fee applies when the Whole Home DVR is purchased with the Prism™ TV programming package. Offers may be limited to specific locations.
Double Savings Bundle: $59.95/mo. PRISM TV and PURE Broadband offer: Limited Time Offer. The listed monthly rate applies to PRISM TV and PURE Broadband, up to 12 Mbps, for six months (after which the then current standard monthly rate will apply to each service) and requires a 12 month term agreement. An $8.99 monthly DVR service fee applies when the Whole Home DVR is purchased with the Prism TV programming package. An additional monthly fee (including professional installation, if applicable) and a shipping and handling fee will apply to customer's modem or router.
Triple Saving Bundle offer: Limited Time Offer. Offer and stated rate are available to new, first-time CenturyLink PRISM TV residential customers only. The Bundle includes Unlimited Nationwide Calling, CenturyLink High Speed Internet Service (12 month term agreement required; after which standard rates apply) and Prism TV package. For High Speed Internet, an additional monthly fee (including professional installation, if applicable) and shipping and handling fee will apply to customer's modem or router. An $8.99 monthly DVR service fee applies when the Whole Home DVR is purchased with the Prism TV programming package. Offer requires customer to remain in good standing and terminates if customer changes their account in any manner including any change to the required CenturyLink services (cancelled, upgraded, downgraded), telephone number change, or change of physical location of any installed service (including customer moving from residence of installed services).
The following offers are only available with online order completions through www.centurylink.com for all other CenturyLink Territories (not available in Arizona and Colorado).
$37.99/mo. and $39.99/mo. PRISM TV offer: Limited Time Offer. The listed monthly rate applies to PRISM™ TV for 24 consecutive months (after which the then current standard monthly rate will apply) and requires a 12 month term agreement. An $8.99 monthly DVR service fee applies when the Whole Home DVR is purchased with the Prism™ TV programming package. Offers may be limited to specific locations.
Savings Claims - 12 month term required for 24 month bundle discount. All standard monthly rates will apply after 12 or 24 month promotional offer ends depending upon plan selected and service feature. Prism TV Plan 2 Year Bundle Offer: Savings calculated using 24 month promotional pricing for Prism™ TV Plan and value of HD & DVR for 3 months and applicable promotional pricing for High Speed Internet plan. Prism Complete Plan 2 Year Bundle Offer: Savings calculated using 24 month promotional pricing for Prism Complete Plan, value of DVR for 12 months and HD for Life for 24 months and applicable promotional pricing for High Speed Internet plan. Prism Premium Plan 2 Year Bundle Offer: Savings calculated using 24 month promotional pricing for Prism Premium Plan, value of Free HD for Life and DVR for 24 months and applicable promotional pricing for High Speed Internet plan.
Double Play 2 Year Price-Lock Guarantee Offer: Limited Time Offer. Listed monthly recurring charge ("MRC") will apply for 24 consecutive months (after which the then current standard MRC will apply) and includes Prism TV Package and subscription choice of up to 10 Mbps High Speed Internet service or CenturyLink Home Phone with Unlimited Nationwide Calling. A 12 month term agreement applies to High Speed Internet service. An $8.99 monthly DVR service fee applies when the Whole Home DVR is purchased with the Prism™ TV programming package. An additional monthly fee (including professional installation, if applicable) and a shipping and handling fee will apply to customer's modem or router. Offer requires customer to remain in good standing and terminates if customer changes their account in any manner including any change to the required CenturyLink services (cancelled, upgraded, downgraded), telephone number change, or change of physical location of any installed service (including customer moving from residence of installed services).
Triple Saving Bundle offer: Limited Time Offer. Offer and stated rate are available to new, first-time CenturyLink PRISM TV residential customers only. Listed monthly recurring charge ("MRC") will apply for 24 consecutive months (after which the then current standard MRC will apply). The Bundle includes Unlimited Nationwide Calling, CenturyLink High Speed Internet Service (12 month term agreement required) and Prism TV package. For High Speed Internet, an additional monthly fee (including professional installation, if applicable) and shipping and handling fee will apply to customer's modem or router. An $8.99 monthly DVR service fee applies when the Whole Home DVR is purchased with the Prism TV programming package. Offer requires customer to remain in good standing and terminates if customer changes their account in any manner including any change to the required CenturyLink services (cancelled, upgraded, downgraded), telephone number change, or change of physical location of any installed service (including customer moving from residence of installed services).
ALL DIRECTV OFFERS REQUIRE 24-MONTH AGREEMENT.**
Offer ends 5/1/13. Credit card required (except in PA). New approved customers only (lease required). $19.95 Handling & Delivery
fee may apply. Applicable use tax adjustment may apply on the retail value of the installation. Programming, pricing and offers
are subject to change at any time and may vary in certain markets.
All programming and pricing subject to change at any time. *BILL CREDIT/PROGRAMMING OFFER: IF BY THE END OF PROMOTIONAL PRICE PERIOD(S) CUSTOMER DOES NOT CONTACT DIRECTV TO CHANGE SERVICE THEN ALL SERVICES WILL AUTOMATICALLY CONTINUE AT THE THEN-PREVAILING RATES. Free HBO, STARZ, SHOWTIME and Cinemax for three months, a value of $141. LIMIT ONE PROGRAMMING OFFER PER ACCOUNT. Featured package/service names and current prices: ENTERTAINMENT $54.99/mo.; CHOICE $64.99/mo.; XTRA $70.99/mo.; ULTIMATE $77.99/mo.; PREMIER $124.99/mo; MAS LATINO $34.99/mo.; OPTIMO MAS #48.99/mo.; MAS ULTRA $64.99/mo.; LO MAXIMO $124.99/mo. Advanced Receiver fee $25/mo. In certain markets, a $3/mo. Regional Sports fee will be assessed with CHOICE Package or above and MAS ULTRA Package or above. Prices include the following instant bill credits for 12 months: $25 for ENTERTAINMENT Package, $30 for CHOICE Package, $31 for XTRA Package, and $38 for ULTIMATE Package or above, $12 for MÁS LATINO Package, $19 for ÓPTIMO MÁS Package and $30 for MÁS ULTRA Package and above; plus an additional $5 bundle credit on CHOICE Package or above when bundled with qualifying High-Speed Internet and home phone service from CenturyLink. In months 13-24, bill credit will be $10/mo. on CHOICE Package and above. †$10 ADVANCED RECEIVER SERVICE OFFER: To receive the $10/mo. bill credit for 12 months on your Advanced Receiver fee (required for Advanced Whole-Home DVR or HD DVR lease), customer must activate and maintain the ENTERTAINMENT or ÓPTIMO MÁS Package or above. Account must be in “good standing” as determined by DIRECTV in its sole discretion to remain eligible for all offers.
**24-MONTH AGREEMENT: EARLY CANCELLATION WILL RESULT IN A FEE OF $20/MONTH FOR EACH REMAINING MONTH. Must maintain 24 consecutive months of any DIRECTV base programming package ($29.99/mo. or above) or any qualifying international service bundle. Advanced Receiver-DVR fee ($10/mo.) required for DVR lease. Advanced Receiver-HD fee ($10/mo.) required for HD Receiver lease. Advanced Receiver fee ($25/mo.) required for Advanced Whole-Home DVR, HD DVR and TiVo HD DVR from DIRECTV lease. TiVo service fee ($5/mo.) required for TiVo HD DVR from DIRECTV lease. If you have 2 Receivers and/or one Receiver and a Genie Mini/Enabled TV/Device, the fee is $6/mo. For the 3rd and each additional Receiver and/or Genie Mini/Enabled TV/Device on your account, you are charged an additional fee of $6/mo. per Receiver, Genie Mini and/or Enabled TV/Device. NON-ACTIVATION CHARGE OF $150 PER RECEIVER MAY APPLY. ALL EQUIPMENT IS LEASED AND MUST BE RETURNED TO DIRECTV UPON CANCELLATION, OR UNRETURNED EQUIPMENT FEES APPLY. VISIT directv.com/legal OR CALL 1-800-DIRECTV FOR DETAILS. ^GENIE HD DVR UPGRADE OFFER: Includes instant rebates on one Advanced Whole-Home DVR and up to 3 DIRECTV C31 Clients (aka “Genie Minis”) with activation of the ENTERTAINMENT Package or above; ÓPTIMO MÁS Package or above; or any qualifying international service bundle, which shall include the PREFERRED CHOICE programming package. Whole-Home HD DVR functionality requires an Advanced Whole-Home DVR (model HR34) connected to the primary television and a DIRECTV C31 Client, H25 HD Receiver(s) or an RVU-capable TV/Device in each additional room. Limit of three remote viewings per Advanced Whole-Home DVR at a time. Visit directv.com/genie for complete details. INSTALLATION: Standard professional installation in up to four rooms only. Custom installation extra.
DIRECTV ON DEMAND: Access to available DIRECTV On Demand programming is based on package selection. Actual number of TV shows and movies will vary. Additional fees apply for new releases. Some DIRECTV On Demand content requires an HD DVR (HR20 or later) or DVR (R22 or later), DIRECTV CINEMA Connection Kit and broadband Internet service with speeds of 750 kbps or higher and a network router with an available Ethernet port are required. Visit directv.com/cinema for details.
To access DIRECTV HD programming, HD equipment required. Number of HD channels based on package selection. Customer Satisfaction based on 2012 American Customer Satisfaction Index. Eligibility for Local channels based on service address. Not all networks available in all markets. Programming, pricing, terms and conditions subject to change at any time. Pricing residential. Taxes not included. Receipt of DIRECTV programming subject to DIRECTV Customer Agreement; copy provided at directv.com/legal and in order confirmation. DIRECTV and the Cyclone Design logo, CHOICE, GENIE and PREMIER are trademarks of DIRECTV, LLC. All other trademarks and service marks are the property of their respective owners.
The information below applies to home security services. If you have any questions, please contact CenturyLink customer service at 1-866-960-7089.
Home security services are only available in select areas of Louisiana.
CenturyLink™ Home Security: Landline service required for Home Security service. Promotional rates are available to new or existing residential CenturyLink landline customers only; standard monthly rate is available to all other customers. Requires a minimum service term agreement and early termination fees apply. Service is transferable to another location within our service area. The use of some system features shown for display purposes may require the purchase of additional equipment. Savings on homeowner's insurance vary by market and are dependent on terms and conditions of homeowner's insurance policy. Average monitoring rates were calculated by averaging the rates of competitors nationwide. Savings on home security services vary by market. Crime statistics obtained from the Federal Bureau of Investigation's Uniform Crime Reports. Some states require licensing to perform security monitoring services. In those states where CSS offers such services, our licenses are listed as follows: Alabama License # -11-927. In Texas, CSS's operating g license is issued by the Texas Board of Private Investigators and Private Security Agencies, P.O. Box 13509, Capitol Station, Austin, TX 78711, 512.475.3944. Texas License # - B09304 and ARC1825. Arkansas License # - E080 and regulated by: Arkansas Board of Private Investigators and Private Security Agencies, #1 State Police Plaza Drive, Little Rock, AR 72209, 501.618.8600. Tennessee License # - TN1188. Washington License # - WA-602659946. Oregon License # - 679798-81. Mississippi License # - 15006643. Monroe License # - F83. Shreveport License # - F82. Florida License# - F20000931. Oklahoma License# - 1795. Common Wealth of VA License# - 11-6450. Illinois # - 124001724. Denver, CO #1053434. Montana # FPL-BEL-000631. Utah 7973682-6501. Wyoming # LV-A-2620.
CenturyLink™ Security Monitoring and CenturyLink™ Wireless Home Security System: Available in select areas only. Contact CenturyLink Customer Service at 1-866-960-7089 for details.
COPYRIGHT/TRADEMARK NOTICE© 2011-2012 CenturyLink, Inc. All Rights Reserved. The name CenturyLink and the pathways logo are trademarks of CenturyLink, Inc.