Lifeline Services

On a limited income? You can save with Lifeline services from CenturyLink. This government assistance program can help you save on your monthly local phone service. CenturyLink also offers Internet Basics, a low-income assistance program for high-speed Internet service. See below for more details and requirements.


Regular Lifeline - provides federal monthly support of $9.25. In some states, additional monthly support is also available.

Enhanced Lifeline - offers a deeper monthly discount as well as installation assistance through the Link-Up program to qualifying customers who live on federally-recognized Tribal lands.

Internet Basics

Internet Basics provides discounts on High-Speed Internet service for qualified subscribers.

How to Qualify?

Lifeline is available to qualifying customers in every U.S. state. Qualifications do vary by state. Select your state from the drop down box to the right in order to obtain additional information for the criteria needed to qualify for Lifeline and information on how to apply.

Please be aware that only one Lifeline discount may be received per household, even if the household has more than one telephone account, including landline or wireless phone service. Under the Lifeline program, a household is defined as any individual or group of individuals who live together at the same address and share income and expenses. Lifeline service is not transferable and only eligible consumers may enroll in the program. Documentation of eligibility is required to enroll. Consumers who willfully make false statements in order to obtain Lifeline telephone service can be punished by fine or imprisonment and can be barred from the program.

Individuals living in a CenturyLink service area should call 1-800-366-8201 or 1-800-244-1111 (former Qwest territories) to inquire about eligibility.

Internet Basics Broadband Assistance Plan

Lower your High-Speed Internet service and installation costs. CenturyLink offers Broadband Assistance Plans for qualifying low-income customers:

To qualify for CenturyLink Internet Basics you must meet all of the following requirements:

  • Reside where CenturyLink™ offers Internet service
  • Are not a current CenturyLink Internet customer
  • Do not have an overdue CenturyLink bill or unreturned equipment
  • Follow application guidelines for Internet Basics.

Visit for more information.

Lifeline Assistance for New and Existing CenturyLink Customers:

Please select your state from the drop-down menu below or contact us at 1-855-954-6546 (1-888-833-9522 former Qwest territories).

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Lifeline Recertification FAQ

Applying for Lifeline FAQ

Examples of Acceptable Supporting Documentation

If there are multiple unique households* at your address, as defined in this program, please also complete and submit the Household Worksheet on the last page of the application.

Lifeline Household Worksheet for CenturyLink customers

Lifeline Household Worksheet for former Qwest customers

CenturyLink Internet Basics Broadband Assistance

*A household is defined for the purposes of the Lifeline program as any individual or group of individuals who live together at the same address and share income and expenses.