On a limited income? You can save with Lifeline services from CenturyLink. This federal assistance program can help you save on your monthly local phone service.
NEW - Recently CenturyLink has added Internet Basics, a federal assistance program for high-speed Internet service. See below for more details and requirements.
CenturyLink provides single party residential and business services. This includes access to (1) voice grade to the public switched network, (2) local usage, (3) dual tone multi-frequency signaling or its functional equivalent, (4) single-party service or its functional equivalent, (5) emergency services, (6) operator services, (7) inter-exchange service, (8) directory assistance, and (9) Toll limitation for qualifying low-income consumers. Specific rates for each area will be provided upon request.
Lifeline provides certain discounts on monthly service for qualified subscribers.
Internet Basics provides discounts on High-Speed Internet service for qualified subscribers.
How to Qualify?
Lifeline is available to qualifying customers in every U.S. state. Qualifications do vary by state. States with their own programs have their own criteria. In states that rely solely on the federal program, the subscriber must participate in one of the following programs:
Residents of American Indian and Alaskan Native tribal lands may qualify for up to an additional $25 of enhanced Lifeline support monthly. They may also qualify for the Link-Up program, which helps consumers pay the initial installation costs of getting telephone service. Link-Up provides a credit of up to $100 of the initial installation charges for tribal customers. An individual living on tribal lands may qualify for Lifeline and Link-Up discounts if he or she participates in one of the programs listed above, the Bureau of Indian Affairs General Assistance, Tribally Administered Temporary Assistance to Needy Families; Food Distribution Program on Indian Reservations; or Head Start (only for those households meeting its income qualifying standard).
Please be aware that only one Lifeline discount may be received per household, even if the household has more then one telephone account, including landline or wireless phone service. Lifeline service is not transferable, and only eligible consumers may enroll in the program. Documentation of eligibility is required to enroll. Consumers who willfully make false statements in order to obtain Lifeline telephone service can be punished by fine or imprisonment and can be barred from the program.
Individuals living in a CenturyLink service area should call 1-800-366-8201 or 1-800-244-1111 (former Qwest territories) to inquire about eligibility.
Internet Basics Broadband Assistance Plan
Lower your High-Speed Internet service and installation costs. CenturyLink offers Broadband Assistance Plans for qualifying low-income customers:
To qualify for CenturyLink Internet Basics you must meet all of the following requirements:
Visit CenturyLink.com/InternetBasics for more information.
Lifeline Assistance for New and Existing CenturyLink Customers:
Please select your state from the drop-down menu below or contact us at 1-855-954-6546 (1-888-833-9522 former Qwest territories).
If there are multiple unique households* at your address, as defined in this program, please also complete and submit the Household Worksheet on the last page of the application.
*A household is defined for the purposes of the Lifeline program as any individual or group of individuals who live together at the same address and share income and expenses.