What do we expect from our call center sales and service representatives?
We expect commitment, professionalism and a consistent positive attitude in addition to providing world-class levels of customer service and sales. This job can be challenging at times - but if you thrive on consistently overcoming obstacles and achieving goals, we are interested in talking with you.
What's the nature of the job?
When a customer has a problem, a need or just a general question, they usually call us. That's where this job comes in. Being on the front lines of customer sales and service, call center representatives are absolutely essential to our success. If you enjoy solving problems and presenting new solutions to customers in a structured environment, this may be the position for you.
Some of our call center positions strictly take incoming calls, others proactively call out, while others do a combination of both. We design a path to enable you to expand your skills within these areas. Be sure to read the job announcement closely or ask your recruiter upfront so you know exactly what position you have applied for.
What can you expect from us?
Intensive training to get you up to speed with our products and services. We offer a competitive base salary with sales commission incentives. We also provide excellent benefits including tuition assistance and formal recognition for top-notch performance.
We look to our call centers as places to develop leaders in our company and have many different types of career development programs and advancement opportunities available to foster growth. In sum, you'll get a chance to shine with an S&P 500 company that recognizes excellence and rewards performance.
Ok, I'm interested. What's the hiring process?
After applying you will be assessed on your overall fit for the job. Based on your background and test results you will be contacted for an interview. During the interview you'll be asked questions centered on the principles that guide the way we do business and interact with our customers. If you understand the requirements of the position, fit with our company principles and truly have confidence in your ability to be successful in the role, we hope you'll soon be a part of our high-performing team.
Does your company provide accommodation for individuals with disabilities?
CenturyLink supports accommodations for individuals with disabilities. We provide reasonable accommodations in our job application procedures for qualified individuals with disabilities and disabled veterans. If you have a disability that inhibits your ability to apply for a position through our online application process or you otherwise need accommodation in connection with the recruiting process due to a disability, you may use our alternative methods below to contact us to request an accommodation.
If you are selected to interview for a position you may also request an accommodation directly with your recruiter. Please be aware these applications methods are intended for use only by those applicants who need to request an accommodation in connection with the recruiting process due to a disability. If your request is not in regards to a reasonable accommodation, please understand you will not receive further communication from us.