Internet Service Disclosure (Consumer Short Version)
Consumer Disclosure for Your High Speed Internet (or Fixed Broadband) Service Plan and Speed Tier
Monthly service charge
Your full monthly service charge is identified at purchase via your sales confirmation process. This process also indicate whether your rate is a promotional rate and, if so, the duration of any promotional period. After the expiration of a promotional period, your monthly service charge will be the then-applicable standard pricing for your service. While subject to change, you can learn more about the current post-promotion rate for your speed tier and other details about CenturyLink pricing policies.
CenturyLink's full commercial terms disclosure and other pricing options including promotions and options when bundled with other services such as IP video services are also available for customers to view.
Other charges and terms
Data usage included with monthly charge; charges for additional data usage
CenturyLink maintains an Excessive Use Policy (EUP), pursuant to which customers (except those subject to a usage-based billing trial currently limited to Yakima, Washington) are subject to the following data download usage limits:
- 1.5 Mbps plans: 150 Gigabytes
- Plans greater than 1.5 Mbps: 250 Gigabytes
Yakima usage-based billing trial customers are billed additional amounts in each billing cycle when they exceed a distinct set of data usage limits. Otherwise, no fees for excessive usage currently apply under the EUP; customers subject to enforcement are given multiple warnings and options to avoid termination of service.
Additional detail regarding our EUP is available in the CenturyLink EUP FAQs.
See also the full CenturyLink network practices disclosure.
Optional modem lease
$8.99 to 9.99 per month ($99.99 one-time purchase option also available). Customers may also use their own modem. See also our device attachment policy.
Charges for activation, professional installation, and shipping and handling charges may apply at purchase. These are also identified at point of sale.
Early termination fees
Early termination fees are calculated by multiplying the number of months remaining on a contract times the promotional monthly rate, up to a maximum of $200, are imposed if you cancel your service before the end date of a contract.
A one-time deposit of up to $110 may be required.
Other monthly fees
Internet Cost Recovery Fee: $1.99 to $3.99 (varies by location).
Government taxes and other government-related fees may apply
Varies by location.
Performance charges and terms
Expected downstream and upstream speed
During most periods, customers can generally expect average speeds at or above 95% of the advertised "up to" speed and many can generally expect speeds above that level. Less than 20 percent of customers can expect average speeds below 80% of the advertised "up to" speed. In rare cases, average speed may be significantly less than this level.
Latency between 50 and 150 milliseconds roundtrip is expected for most internet sites.
Expected packet loss
Packet loss level is well below 1% and unlikely to significantly affect a customer's experience.
Does CenturyLink use application-specific / user-specific network management practices? Yes.
Does CenturyLink use subscriber-triggered network management practices? Yes.
See more details on network management.
Complaints or Inquiries
To contact us, send an email to Regulatory.Compliance@CenturyLink.com. Please include Internet Management Disclosure in the subject line and your name (optional), High-Speed Internet service address, and a brief summary of the nature of your concern.
To submit complaints to the FCC you can visit online or call 888-225-5322.
Learn more about the terms used on this form and other relevant information on the FCC website.