Business complexity and IT challenges can cause decision makers plenty of headaches when trying to digitally transform their business. Sometimes, the desired outcome is obvious, but getting to the desired results can be a hard pill to swallow. More often, there are multiple solutions, each with their own set of pros and cons. Many times the solution that meets the IT need doesn’t meet the business goal, or vice versa. Exploring the issues and considering the many options can be distracting and taxing for the organization, if not downright painful. A fresh set of expert eyes can offer new perspective, lighten the load and add real value in the process.
One Company. Many Needs.
One of our clients, a software giant that offers direct and Software as a Service (SaaS), plus analytic solutions was facing one such headache. Their digital marketing was at a crossroads. For years, they had successfully run a large-scale infrastructure to support their SaaS products. Now, to meet increasing requirements, the engineering and sales teams were asking them to deliver more. They needed greater agility to respond faster to increasing demands. They wanted to standup infrastructure more quickly; make it easier to manage products and updates, so they could be brought to market faster and deliver cost efficiency. They wanted to easily integrate acquisitions, security, industry compliance, governance and standardization.
The engineering and sales teams thought public cloud was the answer because it would enable them to quickly provision and scale. The TechOps team was primarily concerned with security, chargeback and governance so they were recommending a private solution that offered the same benefits as public cloud. Tech Ops believed the data center still played a critical role in delivering cost-effective, secure services to digital marketing’s enterprise customers. To maintain that role, the digital marketing team needed to clearly support their preferred direction, while enhancing the data center’s capabilities.
A Guided Approach to Collaboration and Alignment
The client developed an advisory board made up of their key vendors and architecture experts. The board was charged with reviewing their situation, strategy and requirements. They would provide industry best practice recommendations and direction. However, the software company found it challenging to effectively bring everyone together in a way that would get their desired results.
CenturyLink’s account team recommended a collaborative working session made up of the client’s stakeholders and CenturyLink’s subject matter experts who would be present as outside consultants to help guide and manage the discussion to achieve the sought-after objectives. The session would use the Solution Transformation Methodology approach to work through barriers and develop a strategy and a solution that aligned their IT initiatives to their different business goals.
The CenturyLink client engagement manager and solution architect began by identifying the business needs and identifying the organization’s challenges. They then provided direction alongside strategic solution options instead of presenting just one specific, implementable option. The findings from this engagement showed that the company would benefit more from a private cloud solution that gave them the same level of operational scalability, agility and self-service capabilities that a public cloud offers. A private implementation of a public cloud with appropriate governance was the answer. The company went on to implement CenturyLink CLC Private Node with Cloud Application Manager.
What pain points is your organization facing?
Our no-cost transformation workshop is designed to help organizations work through these common challenges and disagreements and identify the technical solution that will help you best achieve your business goals. We know it is not easy to do this on your own which is why our experts and proven process can help. Learn more about how the process works in this short webcast. Get started today by signing up for your Executive Strategy Session.