The global business environment is in a constant state of change. The seemingly endless flood of business-critical data has opened the door for a digital transformation – empowering companies to move more quickly, better address customer needs, and drive new levels of growth and innovation. No industry remains untouched and organizations are increasingly re-thinking legacy approaches to drive process improvements. And at the center of it all is unified communications and collaboration (UC&C).
Today’s real-time and dynamic business models demand more collaboration than ever before. Supporting “always-on” environments, UC&C tightly links employees with core resources and partners – regardless of time or location. Collaboration is the new norm and an increasing number of organizations count on technologies like video chat, e-mail, instant messaging, and Voice over IP (VoIP) to conduct business more effectively. According to a recent study by IDG Research Services, nearly 70 percent of senior IT leaders plan to implement or upgrade their unified communications infrastructures during the next three years. This study also points to data/voice network management, unification and innovation as some of the top IT focus areas during the same time period. That’s not surprising, considering organizations can save upwards of 75 percent by adopting solutions such as Hosted VoIP – enabling simplified communications by integrating voice and data while laying the foundation for reliable business continuity/disaster recovery.
Despite the tremendous potential to increase operational efficiency and build seamless collaboration, a majority of organizations remain stuck with legacy infrastructures. Others just don’t have the resources to accelerate UC&C adoption – hindered by limited staff and ever-shrinking IT budgets. Others are just too busy managing current environments to build out a strategic roadmap for deployment and migration. That’s why aligning with UC&C services has become so attractive.
Specifically addressing typical adoption barriers, managed service providers make it possible to match key systems with new business requirements. Engineered with business goals and budget requirements in mind, Hosted VoIP can form the core of a new scalable business communications infrastructure – significantly reducing costs and boosting productivity. And in teaming with an established provider, all strategic planning and migration can be handled up-front, thus avoiding interruption of core business operations.
The Digital Transformation is putting Unified Communications and Collaboration squarely in the spotlight. Here at CenturyLink we put these ideas into solid business solutions every day with our Hosted VoIP. Services.
Read the full white paper for more insights from the IDG Research Survey.