Digital transformation is everywhere, but in government the process toward full transformation is held up by budget cutbacks and legacy equipment constraints. So how can government entities fast-track implementation of disruptive technology to enable broader citizen engagement, empower employees and strengthen data security and privacy?
In a live webinar on September 27, we will discuss the results of a revealing 451 Research report that delves into the challenges and imperatives of digital transformation, including the perspectives of government managers on their technology and operational challenges and expectations. Key actionable findings that we’ll cover include the pace of change, barriers to change and practical digital technology initiatives to get the process started. This valuable one-hour presentation will also be available on demand after the live broadcast. Read on to learn more about this valuable webinar.
Getting started with digital transformation
One of the most revealing findings of the 451 report is that government entities may be even slower in advancing digital transformation initiatives than previously thought. Government managers who were surveyed attributed slower adoption to such factors as dealing with outdated legacy systems and concerns about security.
Both legacy system upgrades and security enhancements need to get done, but the question is where to begin? CenturyLink recommends devising a road map (think one-, two- and three-year plans) that are aligned with your mission and tied to initiatives that improve the lives of your employees and the citizens they engage. A good start might focus on 80 percent of effort and budget around upgrading legacy systems (even if you go system by system) and 20 percent on security programs.
We’ll cover this in more detail during the webinar, discussing some of the report’s key findings around strategic imperatives like security, digital infrastructure and employee tools. We’ll also delve into how self-service ambitions figured strongly among respondents, with 60 percent expecting to empower both employees and citizens with more easy-to-use and intuitive self-service tools.
Then there’s the elephant in the room: How can security and transparency safely coexist? The answer is — more hopefully than you might think. We’ll talk about how modern systems are extremely capable of introducing new digital services in a secure, compliant manner thanks to two important principles: Digital trust is foundational, and not all data is created equal.
Anyone who has had their hand in upgrading legacy systems knows that there will always be some level of resistance to change. Reliance on legacy systems, organizational constraints and general lack of system interoperability were cited in the report as the top barriers to making digital transformation a reality. Nearly half of professionals in government (49 percent) said they use or expect to use the services of an outside team, particularly from cloud providers or IT/telco service providers.
CenturyLink sees resource constraints and limited expertise as fairly common when taking on a transformation initiative, but they don’t have to be a deal breaker. Seeking the assistance of industry professionals who can assist with mapping out a phased approach can be a feasible part of the transformation and serve as a valuable extension, rather than as a replacement, for your team. In this regard, about 30 percent of respondents see a need for private sector assistance to help optimize approaches to the cloud, and to support them with their cloud migration, onboarding and cloud management operations.
By nature, transformation will require change and as such spending sufficient time and investment up front enables employees to adjust to new ways of interacting and doing their jobs thanks to easy-to-access self-help tools and trainings for all skill levels. Through it all, resist the urge for scope creep while allowing space for competitive solicitations and a budget that accounts for some level of customization and tuning for the process of optimization over time.
Digital technology initiatives
The art of discovering what’s possible with digital transformation projects can help government entities leverage new types of platforms and services that effectively leapfrog legacy problems, with operational efficiency, improved customer experience, greater agility and better risk management serving as the key underpinnings. From a digital transformation perspective, the study reveals — across sectors — that the most effective technologies to consider for increasing agility and efficiency are cloud-based and managed services platforms as well as reliable data networking.
Wherever feasible, using a leapfrog approach is the most effective long-term answer. While a retrofit model may reduce some of the disruption, it is usually accompanied with increased complexity when you consider the cost of paying for smaller pilots that enable the ability to operate with lower risk in a more agile mode. That’s why CenturyLink favors models that enable your organization to procure solutions over traditional models that historically focused on procuring technology.
Register for the webinar
CenturyLink is here to show you how to spend less time on deploying and managing technology so that you can focus on managing the experience and the data insights that can be used to continuously improve your infrastructure. Let us show you how to make the most of opportunities afforded through secure connected cloud platforms and services. This approach will offer the most flexibility and opportunity to enhance over time, while also reinforcing the ongoing to need to strengthen data security and privacy. CenturyLink uses the same methodology to deliver secure communications solutions to our government customers at the federal and government levels. Learn how you can move your infrastructure from ordinary to extraordinary. Register for the webinar.