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Disaster Recovery In The Cloud

Is your IT staff prepared to deal with the unthinkable? Imagine for a moment what would happen if your network, and all the systems and applications that rely on it, were suddenly unavailable. Have you considered the impact of this scenario – not only when a disaster strikes, but also when outages are caused by a spike in business activity or a problem with your provider’s network?

Here at Qwest, we’ve developed a framework that enables multiple groups to work together to support business continuity and incident response. We have cross-functional teams tasked with this endeavor and have made disaster recovery and business continuity priorities for our business.

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How To Get Social With Your Marketing

Everything is going “social.” First we had social media and social networking, then the social customer and now social CRM. I’ve always believed in using the right technology to enable a customer-centric approach. When I started to see “Social CRM” appear as the latest buzzword in social media, I realized it was a great way to describe being customer-centric in today’s online world.

Paul Greenberg, founder of the 56 Group, describes the social customer perfectly when he notes that customers are now communicating outside traditional channels, and that who and how they trust is different than it used to be.

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Dot-Com 2.0: How Cloud Will Impact the Business Landscape

In a challenging business environment, it’s tempting to focus solely on how technology innovation can help companies reduce expenses and work more efficiently. I think it’s also time for additional focus, to consider how new technology can foster growth, innovation and a new energy in the business landscape.

At Qwest, we believe that cloud computing offers as many opportunities to shake things up as the birth of the commercial Internet did 15 years ago.

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Breaking Down Cloud: PaaS

In our last blog post, we talked about cloud computing’s potential to foster the kind of innovation that we saw on the Internet in the 1990s. We suggested that enterprises ask, “How can we use cloud technology to do something different?”

Now we want to dig into one of cloud computing’s core components – Platform as a Service or PaaS – and look at how this flavor of cloud computing is enabling innovation.

First, let’s define PaaS. It’s a technology that combines hosted infrastructure with a development platform such as Java or APEX, purposely separating the development environment from specific operating systems or hardware.

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Chronicles of Cloud Computing: Moving CRM to the Cloud

We’ve been talking a lot about cloud computing here at ThinkGig and we’d like to share an example of how we are moving to the cloud with our Salesforce.com implementation.

It begins with the classic story. The Software as a Service (SaaS) implementation replaces a homegrown funnel management system whose performance had been steadily degrading. Managers lacked visibility into the sales cycle and tools for coaching. Users wanted the ability to manage customers from a Smartphone without losing performance. The tool wasn’t able to scale up quickly as the user base grew and changes to the application took longer than we’d like.

What are the benefits we found by moving to the cloud?

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Clarifying the Cloud

Continuing with our focus on cloud computing, we brought together our cloud experts with Nemertes Senior Analyst Ted Ritter for a tough question and answer session. This is the first in a series of roundtables focused on cloud computing. In this video, our execs answer the following questions:

  • What is cloud computing?
  • How does cloud affect the enterprise?
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Cloud Conundrum: Security

We all know that security is the No. 1 concern for enterprises considering cloud computing. Technology decision makers must balance risk management strategies with the high availability and performance of cloud-based resources.

In the second of four roundtables between Qwest cloud experts and Nemertes Senior Analyst Ted Ritter, we focus on public, private and hybrid clouds and the security considerations enterprises must keep in mind, including:

  • What risk management strategies to consider
  • How to evaluate which resources and processes should move to the cloud.
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Deep Dive: Connections to the Cloud

As we continue our exploration of cloud computing, we’ve hit a critical topic: connections. By that we mean the connections that will be required to make cloud computing a reality – whether that be connections between partners to provide a full end-to-end solution, industry standards connecting different vendors’ products or the connections between the network and the apps. Understanding how these connections work is essential in reaching a successful cloud computing model. It’s also a complex and little-discussed topic.

In this expert roundtable, Qwest cloud experts and Nemertes Research Senior Analyst Ted Ritter answer the following questions:

  • What is the role of standards in the development of cloud services?
  • Is the Internet the ideal platform for the cloud?
  • What is the role of the network in the cloud? As Ted asks, is it still just a “thing” in the middle of an architect’s network drawing?
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