For a sector driven by rapid change, it’s always discouraging to hear IT catch blame for being a corporate bottleneck.
Yet it’s a refrain growing all the more common with the widespread adoption of SaaS, IaaS and other cloud-based service offerings that enable IT circumvention. And it’s one that continues to push IT leaders to redefine their strategies and policies.
One way IT can retain the control and compliance it needs and still give end users what they want is to operate “as-a-Service,” a movement the industry is calling IT-as-a-Service, or ITaaS.
What is ITaaS?
Outsourced ITaaS transforms IT organizations from a traditional business cost center to a service provider. With this type of model, IT organizations can become more business-focused and introduce a new level of agility to their company.
Under this scenario, internal employees become clients of the IT department and pay the IT department as they would an external contractor for a regular, predictable maintenance fee to come in and perform a certain number of services.
The IT department decides what on-premise or off-premise hardware, software or cloud applications and infrastructure are needed, and they provide the exact services necessary to keep all internal business units happy. Business users simply decide what services they want from a menu of options, letting the IT department make the decision as to what products or vendors will be available to the users.
Why Outsourced ITaaS Models Deliver
The benefits of ITaaS vary across organizations and needs. There are, however, four common advantages to transforming your IT model using outsourced ITaaS, including:
- Cost Predictability: IT service costs are more predictable from month to month. Plus, in many cases, expenses are billed back to the business unit requesting the services, never affecting the IT budget.
- Better Focus: IT departments will no longer be in the business of day-to-day IT tasks and problems. Instead, they will strictly deliver services that better advance current and future business requirements.
- Self-service: Business users no longer have to wait on the IT department to get the products they need for their latest project. Instead, they simply go through the catalog of previously vetted cloud service providers and choose the right cloud solution for their project.
- Scalability: IT departments no longer need to worry about increasing or decreasing capacity or capabilities in the short timeframes normally demanded of changing business needs. Make sure to select an outsourcing vendor that keeps at the forefront of technology trends, such as cloud, and takes on the burden of technology obsolescence.
Want to learn more about ITaaS? Join me September 23 at the Gartner Outsourcing & Strategic Partnership Summit, for a deep dive into how ITaaS can help your business minimize risk and improve innovation.
Walt Strubbe is managed services principal at CenturyLink.