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Are You a Customer Service Hero…or Zero?

When it comes to being customer-centric, are you plugged in to customer needs or tuned out? Your network could be to blame.

What tools does your company use to be more “customer-centric?” No doubt, most enterprises would mention their CRM system, their call center, sales force automation…

True, these tools are important, but just as the world’s top chef can’t be successful without flour and salt, these sophisticated apps provide limited value without the right foundation – a converged voice and data network.

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Welcome to ThinkGig, a blog dedicated to helping you run your business more efficiently. At ThinkGig, you’ll find discussions on the topics that matter to you most – such as tips and best practices on securing your business, improving customer service, driving revenue and cutting costs – as well as unique perspectives on industry trends that impact your business.

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