Tag: customer experience

A World Without Grocery Stores

Imagine for a moment a world without grocery stores. I suspect you’ll find it difficult to do, and with good reason. For most, our earliest childhood memories include being placed in a shopping cart and then whisked through the aisles … Read more…

And the Award Goes to…Helping Customers

Navigating transitions is a life skill. We all face major and minor transitions, from changing schools to moving out on your own, or having children. Ideally, each transition is an opportunity to improve and grow stronger. This holds true both … Read more…

Who Has Your Back in Your Digital Business Journey?

You may have noticed that the industry is abuzz with “Digital Transformation” themes. Heck, I’ve talked about it a lot, too. But what does Digital Tranformation mean exactly, and why is it critical that your business transform?

retails-point-of-no-return

Retail’s Point of No Return

In some ways, the debate over retail’s impending demise is a little like the debate over climate change. There are factions on both sides of the argument. Like climate change, there are those who are sounding the alarm of rapidly … Read more…

Enhancing the Customer Journey through Communication

While customer experience gets a lot of lip service these days, few companies have actually closed the gap between talking and doing. Delivering an excellent customer experience requires addressing customer needs and figuring out the best way to do so. … Read more…

Digital Transformation in 2018 Starts with the Right Thinking

The New Year has arrived, and forward-thinking executives have put together their wish lists for the coming 12 months, defining goals and devising ways to achieve them.

New Digital Transformation Insights from 451 Research

Knowledge is power. But knowledge is also speed, which is more critical than ever as enterprises in just about every industry feel pressure to respond quickly to today’s unprecedented digital disruption. By learning more about how enterprises are approaching and … Read more…

Improving Network Services Pays Dividends for Local Banks

As leading influencers, large financial institutions such as JP Morgan Chase and Wells Fargo regularly dominate the headlines. While small in comparison to their mammoth cousins, local regional banks offer high-value services vital to both individuals and small businesses in … Read more…