Tag: customer service

Network Banking blogsize

Improving Network Services Pays Dividends for Local Banks

As leading influencers, large financial institutions such as JP Morgan Chase and Wells Fargo regularly dominate the headlines. While small in comparison to their mammoth cousins, local regional banks offer high-value services vital to both individuals and small businesses in … Read more…

Government and Technology: Rise of the Apps

There’s no question that government agencies are making big strides when it comes to technology. And now we’re seeing an even greater concentration on mobile app development to better serve mobile constituents, similar to the way businesses are using them to stay in front of customers.

According to a recent study by analyst ForeSee, one in three citizens who accessed a federal government website did so on a smartphone or tablet, and nearly half said that they might or plan to access a government website from their mobile device in the future.

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Weathering the Storm: Can Banks Regain Customer Trust?

What do consumers really want from their banks? What will help banks attract and retain customers? Recent surveys show customer service and personalization rank high on the list. Read more…

Are You a Customer Service Hero…or Zero?

When it comes to being customer-centric, are you plugged in to customer needs or tuned out? Your network could be to blame. What tools does your company use to be more “customer-centric?” No doubt, most enterprises would mention their CRM system, their call center, sales force automation… Read more…

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Welcome to ThinkGig, a blog dedicated to helping you run your business more efficiently. At ThinkGig, you’ll find discussions on the topics that matter to you most – such as tips and best practices on securing your business, improving customer service, driving revenue and cutting costs – as well as unique perspectives on industry trends that impact your business. Read more…