It takes a village. We have heard that for many years regarding child rearing. The parents among us know how true the adage can be. It takes a collaborative network of parents, grandparents, teachers and other caregivers to raise kids. The concept is useful in our professional lives too.
In a globally interconnected world, it takes a village to get anything done in business or government services. Whether it’s classic teamwork or just trying to make things happen for a customer, business today has many moving parts. Collaboration happens in big and small ways at every step in a value chain. No one goes it alone anymore.
Our communication systems need to have this collaborative approach in their DNA. The addition of mobile devices to our lives gives us many new options for communications. Yet, in many cases these options are not integrated into the business systems that coordinate voice, data, instant messaging and other communication across the organization.
Unified communications, such as VoIP services, seamlessly keeps people integrated with all their resources and their workgroups no matter what device they’re using or where they might be using it. Parameters can be set to keep people connected at all times to their headquarters resources or patterns can be tailored to how someone actually works, such as ringing the mobile phone and the desk phone at the same time.
CenturyLink can even manage the system for you as we’ll be doing for the Iowa Communications Network (ICN), a state agency that operates a fiber optic broadband network for Iowa’s government, healthcare, education and public safety sectors. ICN will be adding CenturyLink’s Unified Communication as a Service (UCaaS) offering across one of the most advanced state-level networks in the nation.
Delivering government services requires collaboration at numerous levels, from the statehouse to the local village. By leveraging managed services for communications agencies can deliver more services to their citizens.
Not sure you’re ready for VoIP? Read this blog post to learn why it’s time to migrate: http://www.centurylink.com/business/enterprise/blog/thinkgig/outdated-phone-system-five-reasons-it-is-time-for-voip/
For more information about our VoIP solutions, visit http://www.centurylink.com/business/enterprise/voice/