Welcome to a special holiday edition of our “Walk me to the car” blog series, where we quickly address what busy business execs need to know about pressing technology issues. Today’s topic: What does Santa Claus need to know about Business Resiliency Services? Here goes…

Have you ever considered the level of challenge involved in managing Santa’s supply chain and operational logistics? Seriously, Santa’s workload is the very definition of mission critical. It’s a truly global operation with no room for error. All presents must be delivered in a single night. And we thought we have operational issues.

What if he had a system outage or a security incident?  How could he ever begin to explain a service delivery disruption to millions of heartbroken children worldwide? Santa would be well-advised to learn about the potential of business resiliency services. Being resilient means bouncing back quickly from a crisis. CenturyLink’s business resiliency services combine cloud-based disaster recovery, managed security services, data replication and professional services that can help Santa develop and implement an optimal resiliency plan.

The top 3 advantages of business resiliency services:

  1. Mitigate risks – Even Santa has to beef up his defenses against the ever-increasing array of security threats. 
  2. Reduce TCO for making the business resilient – He’s made of gingerbread, not money. Santa’s on a disaster recovery and infosec budget just like all of us. Resiliency can’t break his Fisher Price “Laugh and Learn” Piggy Bank.
  3. Simplify compliance – Yes, even Santa has to deal with the SEC and PCI. Having a single point of control for multiple processes that affect compliance enables Santa to keep a clear focus on what matters: who’s been naughty and who’s been nice.

Give Santa two good reasons to do it:

  1. Santa can be confident that his most critical IT assets receive the highest level of attention – Those “What I want for Christmas” lists aren’t getting any shorter.With well-conceived business resiliency services, Santa’s most urgently needed data can stay accessible with fast recovery time objectives.
  2. Santa can protect his brand by ensuring good customer experience at peak times – Being more resilient helps Santa recover from a security incident or system outage, keeping his customer experience positive and his brand aura intact.

Where are the risks?

  1. Missing out on subjective issues of resiliency – Business resiliency services are only as effective as the way they are designed and put into effect. Getting them right often involves engaging with professional services to match resiliency response to the potential business impact of an incident.
  2. Not addressing the organizational and skills aspects of changing the way an organization handles an incident – Every elf who handles disaster recovery, security, backup and so forth needs to be aligned with the business resiliency services mindset.

What is the takeaway idea for Santa?

Business resiliency services takes a broad, inclusive approach to previously separate security and disaster recovery disciplines, making it possible for businesses to become more resilient in the face of a security incident or system outage.  Success requires the implementation of cloud-based technologies coupled with a well thought-through resiliency plan.

The Crib Sheet

CUT ME OUT for Santa’s WALK TO THE SLEIGH

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The top 3 advantages of Business Resiliency Services

Mitigate risks, reduce TCO for making the business resilient and simplify compliance.

Two good reasons to do it

Santa can be confident that his most critical IT assets receive the highest level of attention; And, Santa can protect his brand by ensuring good customer experience at peak times.

Two things to be worried about

Missing out on subjective issues of resiliency; And, not addressing the organizational and skills aspects of changing the way an organization handles an incident.

What is the takeaway idea?    

Business resiliency services bring together a range of security and disaster recovery practices, enabling resiliency in the face of a security incident or system outage.  Success requires both technology and organization-specific resiliency planning.

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