Managed Services

Managed Enterprise

Free up IT resources to focus on business growth.

Are you spending too much time managing your network and infrastructure—time that could be better spent on building your business? Let us manage the routine daily tasks that maintain network performance, so you can use your resources for more important matters.

CenturyLink® Managed Enterprise offers a customized, fully managed solution that handles your hardware and software installation and maintenance, proactive management and 24/7 monitoring, with flexible pricing and dedicated support. Managed Enterprise combines the power of our best-in-class high-performance network with active data monitoring by skilled operations engineers, complete IP telephony, cloud expertise, and comprehensive managed security options.

Grow Your Business with CenturyLink Managed Enterprise.

Managed Data Features

  • Continuous, proactive network monitoring and real-time notification of managed devices
  • Fault management and escalation to isolate and correct unusual operational behaviors
  • Configuration management and backup for configuration faults and customer-requested changes
  • Full suite of online reporting capabilities
  • Comprehensive device management service level agreements (SLAs) including performance thresholds for incident identification and response
  • Management available for CenturyLink IQ® Networking Internet Ports and Private Ports, SIP Trunk and Ethernet
  • Wireless LAN management and support

Managed Cloud Features

  • Hosting
    • Colocation
    • Managed Hosting
    • Storage and Backup
  • Applications
  • Business Continuity/Disaster Recovery
  • Telepresence
    • Adding new video endpoints
    • Monitoring and managing events
    • Enabling multicast video
    • Managing configuration and patches
    • Managing performance
    • Reporting (uptime, trouble tickets, MACD usage, configuration changes)

Managed Voice Features

  • Complete IP telephony:
    • IP private branch exchange (PBX)
    • Handsets
    • Voicemail
    • Switches/routers
    • IP call center
    • Paging
  • Hosted Collaboration Solution (Cisco, managed by CenturyLink)
    • Voice-enabled video platform
    • Voicemail and integrated messaging
    • Instant messaging & presence
    • Screen sharing
    • Mobility services
    • Integration with CenturyLink Contact Center platform
  • 24/7 proactive management
    • Quality of service (QoS) monitoring
    • Notification/escalation
    • Remote monitoring of IP communication site components and interfaces
  • Remote implementation, including configuring, revising, and assessing operability on edge routers, switches, and servers
  • Fault management, including detection, isolation, diagnosis, and remote repair
  • Web-based reporting, including ticketing, inventory, and performance
  • Management of moves, adds, changes (MACs) and dialing plans
  • We can also manage your existing voice solution for you

Managed Enterprise with Cisco Meraki Features

  • An integrated portfolio of managed solutions that provide: Wi-Fi, Security, SD-WAN, Voice, Video Surveillance and Mobility Management
  • A managed model with predictable per device monthly pricing, paying for only what you need and it will scale as your business grows
  • Improved employee and customer wireless experience
  • The ability to promote your brand to your customers
  • Unsurpassed visibility and control using a single portal and mobile app
  • Secure WAN networking options that improve network efficiency and security

Managed Security Features

  • Service configuration, implementation and support
  • Fault management/escalation
  • DDoS mitigation service
  • Network-based security
  • Network access control
  • Two levels of service:
    • Managed Firewall: Firewall policy between network and the Internet, plus IPSec VPN support
    • Comprehensive: Managed Firewall features, plus anti-virus, anti-spam and URL filtering

Overall Managed Enterprise Benefits

  • Use valuable staff and resources for business-critical tasks instead of daily routine maintenance
  • Stay confident that your network is running at peak performance
  • Gain the support you need before, during and after implementation
  • Get customized solutions or leverage existing infrastructure

How It Works

Building a Roadmap to Conversion

Managed services enables new voice, data and communication features that offer a scalable, flexible way to manage costs. CenturyLink can design and build a solution for you, or manage your existing solution. The process includes:

Design

  • Discovery to understand business and technical architecture
  • Design review of architecture components to meet your requirements
  • Confirmation to finalize details of configuration

Build

  • Assembly, inventory and installation
  • Implementation, including final configuration and testing of all components
  • Troubleshoot and fix as required
  • Install, turn-up and formal signoff

Run

  • Ensure desired outcome, which is centralized management and better control of costs while improving collaboration and the adoption of new business applications

Resources

Get Started with Featured Resources and Tools

Managed Enterprise Solution Overview Learn how you can free up IT resources using Managed Enterprise, a flexible, tailored solution with per-seat pricing.
Managed Enterprise: Hosted Collaboration Move your voice and collaboration services to the cloud with this Cisco-powered solution.
Managed Enterprise with Cisco Meraki Features 
Simplify management of your WiFi and data network while also improving employee and customer experience.
Get Started

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SUPPORT: 888.638.6771

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