Contact Center with the Convenience of Cloud
Your business runs on customer contact—make it more constructive with CenturyLink.
Reduce the costs of satisfying customer contact.
Because our contact center solutions are cloud-based, that means:
Get the features that make communication easy.
CenturyLink delivers the full range of today’s features and capabilities that employees and customers want, plus:
Rely on the expertise of a proven contact center partner.
CenturyLink has more than 12 years of experience delivering cloud-based contact center solutions. We provide:
CenturyLink makes it easy to customize your contact center the way you want.
Your customers expect contact with you to be easy, convenient and responsive—and that means providing options across a variety of channels. From outbound communication to interactive voice response (IVR) and intelligent call routing, CenturyLink has the cloud-based, network-integrated contact center solutions that help you deliver that superior experience customers want. Our solutions include:
Interactive Voice Response (IVR) Solutions
Call Routing Solutions
Packed with Features that Create Better Customer Experience
Our Contact Center solutions come with advanced capabilities for today’s contact center needs.
Improve performance while minimizing risk. CenturyLink can also help you integrate this service with network and voice services for a seamless solution.
Answer calls, provide messages and announcements, and support call-routing to live agents or other IVR applications. Develop a voice menu and routing scheme via a web-based graphical user interface (GUI) that includes assigning toll-free numbers and transfer-to numbers for routing.
Other features include:
This virtual call-center management solution performs as if it were on your premises. It can also significantly lower your contact center costs by eliminating large capital outlays, networking costs, dedicated IT staff and annual equipment maintenance contracts.
This virtual routing solution works with Cisco Intelligent Contact Management to determine the location, group or individual best suited (and available) to handle an incoming call.