Manager, Customer Care
Wayne Gomes has been in the telecommunications industry for approximately 30 years. He is located in Seattle, Washington in the CenturyLink Federal Service Center. Wayne's broad knowledge of telecommunications is due to years of experience and the variety of positions he has held while working in this industry and at CenturyLink. During the past 10 years, Wayne has been in the Federal Government sector. His current role, Sales Engineering Manager, supports both Civilian and Defense Department customers. He manages a talented group of telecommunications specialists who have a wide and diverse background in transport, engineering, implementation, maintenance, equipment, customer support, and service delivery. His team is experienced in all facets of customer and client partnerships, with a strong focus on service implementation.
Wayne's Customer Care team consists of Account Consultants, Post Sales Engineers (Service Managers), and Customer Service Center managers, who are located in various geographic areas across the country. His team leads the way in finding solutions for customer deliverables in voice, data, and CPE implementations. The team's combined effort, guided by Wayne's leadership, has been instrumental in meeting and exceeding the expectations of our federal government agency customers. Some examples of recent accomplishments were for the following agencies: National Aeronautics and Space Administration (NASA), National Interagency Fire Center (NIFC), National Oceanographic Atmospheric Administration (NOAA), Defense Information Technology Contracting Organization (DITCO), and the General Services Administration (GSA) regions. In addition, his team successfully finds innovative ways to deliver and implement on time service- solutions for our customers.
Wayne holds a Bachelor's Degree, Teaching Certifications, and a Master of Science Degree in Educational Technology from Boise State University in Boise, Idaho. He is also a state-certified educational instructor and continues to maintain his teaching credentials. Wayne continuously pursues academic interests along with successfully managing his current role and responsibilities at CenturyLink. In addition, he is a member of the Armed Forces Communications and Electronics Association (AFCEA) International.