Business Support: VoIP


Conference calling (VVX 300/400 series)

Are you on a call and need to bring another party in? The conference calling feature on your phone allows you to conference up to 16 people (including yourself). To begin the conference call, you must be on an active call. (It doesn't matter if you initiated the call or if you received the call.)

Starting a conference call

The total parties on your conference call can equal 16 (including yourself). To add additional parties to an existing call, do the following:

  1. With a call in progress, press the Conference soft key which places your existing caller on hold (you may need to press the More soft key to access the Cancel soft key).

  2. When you receive an interrupted dial tone, use the keypad to enter the extension or 10-digit number for the person you want to add.

  3. When the person answers, announce that you are bringing them into a conference call.

  4. If they agree to join, press the Conference soft key.

  5. To add additional people, repeat this process.

Canceling a conference call

As a best practice, you should always announce to your caller that they will be brought into a conference call. If a party chooses not to join or you receive their voicemail you can cancel the process of bringing them into your call by doing the following:

  1. If you receive your party's voicemail or they are not able to join your call, press the Cancel soft key.

    This will return you to your active call including any parties that were previously added.

  2. Continue your call with the remaining parties or bring in additional parties by following the conference process.

Did you know? You cannot drop individual parties from your conference call. The party must hang up if their attendance is no longer required. If you need to continue with your call, for confidential purposes, you should disconnect from the current call and use the conference process to rejoin all parties (to ensure the other party is no longer connected).

Review additional information on how to navigate your phone.

Review quick reference guides specific to your VVX 300 series or VVX 400 series phone. Learn how additional features work by viewing our training videos.