Are there individuals in your office that you call often, and also need to manage their calls? If you need to answer or manage calls for other individuals in your office, you can program them as a busy lamp field. Busy lamp field keys allow you to answer, dial the extension and monitor. In addition, they can be used while transferring calls and conferencing.
A typical phone design provides you with one or two private lines. Your private lines are identified by the phone icon and your extension. Line keys programmed as busy lamp fields are identified by a silhouette icon.
Busy lamp fields have similar, but more powerful functionality, than shared call appearances. When you answer a shared call appearance, you are answering a call on another person's line, which can then be placed on hold and resumed on that person’s phone. When you answer a busy lamp field, you are pulling the call to your primary line, so it cannot be placed on hold or resumed on the owner's phone. If the owner needs to resume the call, you must transfer the call to them.
In addition to answering and monitoring from a busy lamp field, you can use those keys in multiple ways: