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CenturyLink® Managed Enterprise offers a customized, fully managed solution that handles your hardware and software installation and maintenance, proactive management and 24x7x365 monitoring, with flexible pricing and dedicated support. Whether we build a custom solution just for you, or manage your existing systems, we eliminate concerns over time and staff restraints.


Managed Enterprise combines the power of CenturyLink's best-in-class high performance network with active data monitoring by skilled operations engineers, complete IP telephony, cloud expertise, and comprehensive managed security options. Our personalized solutions rely on equipment from trusted vendors, such as ADTRAN, Cisco and Juniper, and adopt an IT services model based on continuous improvement. So you get the support your business needs-before, during, and after implementation.

With Managed Enterprise, you get a dedicated, customized, fully managed service that includes flexible pricing and dedicated support for:

  • Hardware
  • Software
  • Installation
  • Maintenance
  • Proactive management
  • 24 x 7 x 365 monitoring

Managed Data

  • Performance management 24/7/365 by CenturyLink skilled operations engineers
  • Continuous, proactive network monitoring and real-time notification of managed devices
  • Fault management and escalation through analysis of activities to isolate and correct unusual operational behaviors
  • Configuration management and backup for configuration faults and customer-requested changes for configuration integrity
  • Full suite of online reporting capabilities
  • Comprehensive device management service level agreements (SLAs) including performance thresholds for incident identification and response
  • CenturyLink network services eligible for management include CenturyLink IQ® Networking Internet Ports and Private Ports, SIP Trunk and Ethernet.
  • Wireless LAN-management and support

Managed Cloud

  • Hosting
    • Colocation
    • Managed Hosting
    • Storage and Backup
  • Applications
  • Business Continuity / Disaster Recovery
  • Telepresence
    • Adding new video endpoints
    • Monitoring and managing events
    • Enabling multicast video
    • Managing configuration and patches
    • Managing performance
    • Reporting (uptime, trouble tickets, MACD usage, configuration changes

Managed Voice

  • Complete IP telephony:
    • IP private branch exchange (PBX)
    • Handsets
    • Voicemail
    • Switches/routers
    • IP call center
    • Paging
  • Hosted Collaboration Solution (Cisco, managed by CenturyLink)
    • Voice-enabled video platform
    • Voicemail and integrated messaging
    • Instant messaging & presence
    • Screen sharing
    • Mobility services
    • Integration with CenturyLink Contact Center platform
  • 24/7 proactive management:
    • Quality of service (QoS) monitoring
    • Notification/escalation
    • Remote monitoring of IP Communication site components and interfaces
  • Remote implementation:
    • Configuring, revising, and assessing operability on edge routers, switches, and servers
  • Fault management
    • Detection
    • Isolation
    • Diagnosis
    • Remote repair
  • Web-based reporting
    • Ticketing
    • Inventory
    • Performance
  • Managing moves, adds, changes (MACs) and dialing plans

We can also manage your existing voice solution for you.

Managed Security

  • Service configuration, implementation and support
  • Fault management/escalation
  • DDoS mitigation service
  • Two levels of service:
    • Managed Firewall: Firewall policy between network and the Internet, plus IPSec VPN support
    • Comprehensive: Managed Firewall features, plus anti-virus, anti-spam and URL filtering
  • Network-based security
  • Network access control

Roadmap to Conversion

Managed services enables new voice, data and communication features that offer a scalable, flexible way to manage costs. CenturyLink can design and build a solution for you, or manage your existing solution.


  • Discovery - Understand business and technical architecture
  • Design Review - Review of architecture components to meet Customer and Managed Services requirements
  • Confirmation - Finalize details of configuration


  • Assembly - Inventory / schedule installation / assemble the equipment / install all components
  • Implementation - Perform final configuration and testing of all components including network gear. Troubleshoot and fix as required
  • Install and Turn-up - Installation and formal sign off


  • Desired outcome - Centralized management and better control of costs while improving collaboration and the adoption of new business applications
From Our Industry Experts

The bottom line is that our patients receive faster care and our doctors are happier with the performance of the applications they use every day.

Steve Slack  • Director of IT  • Barrow Neurological Associates

Network Maps

The CenturyLink network covers the entire continental United States, and hundreds of international destinations.

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