CenturyLink™ Networx
Contacts and Escalations

Email

Networx Program Director

Audrey Hallett

Phone: 703-363-8877
Fax: 703-363-4477
Pgr/Cell: 571-215-5296

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Deputy Program Director

John Bonilla

Phone: 703-363-8846
Fax: 703-363-3188

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CPO: Contract Administrator

Kathryn Elsner-Kerch

Manager, Contracts
Phone: 703-363-4351

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CPO : Finance Manager

Tammi Silva

Phone: 703-387-9022
Cell: 703-969-2653

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CPO: Transition Management

Wayne Clifford

Phone: 703-293-6938
Cell: 571-481-8142

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CPO: Risk Management

NS/EP Director

Kathryn Condello

Phone: 703-363-3990
Cell: 703-725-4367

Network Security Officer

James Austin

Phone: 703-363-8821
Cell: 703-675-1619

Disaster Recovery Planning

James Austin

Phone: 703-363-8821
Cell: 703-675-1619

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CSO: General inquiry | Orders | Billing Tier 1 | Reports

Federal Service Center Team

Phone: 1-866-GSA-NETWORX (1- 866-472-6389)
Fax: 866-563-0797

Level 1

Kim Oars

Phone: 206-808-3520
Cell : 253-202-4649

Level 2

Kathy Fujii

Phone: 206-220-9400
Fax: 206-345-2054
Pgr/Cell: 425-231-6338

Level 3

Frank Turek

Phone: 303-707-5304
Fax: 303-707-9429
Cell: 303-257-5098

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CSO: Billing

Level 1

Kim Oars

Phone: 206-808-3520
Cell: 253-202-4649

Level 2

Dale Jarrell

Phone: 703-363-3836
Pgr/Cell: 571-221-7918

Level 3

Diane Heatley

Phone: 703-363-8820
Fax: 703-363-4450

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CSO: Technical Support for the Networx Portal

Business Applications Help Desk Team

Phone: 877-726-6875 x1

Level 1

Travis Richardson

Phone: 614-215-5520

Level 2

Pam Hair

Phone: 206-220-9494
Fax: 800-879-2804
Pgr/Cell: 206-841-5924

Level 3

Frank Turek

Phone: 303-707-5304
Fax: 303-707-9429
Cell: 303-257-5098

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CSO: Repair

Federal NOC Team

Phone: 866-472-6389 Option 2, Repair

Level 1

John Murray

Phone: 703-363-8024
Pgr/Cell: 240-353-7113

Level 2

Brian Rooks

Phone: 703-363-3993
Cell: 240-432-4043

Level 3

Todd Miller

Phone: 303-707-3146
Fax: 303-707-7448
Pgr/Cell: 720-283-1315

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CSO: Sales support | Complaints

Level 1

Lorie Kimmel

Phone: 703-863-1234
Fax: 703-293-6900
Pgr/Cell: 703-863-1234

Level 2

Pam Hair

Phone: 206-220-9494
Fax: 800-879-2804
Pgr/Cell: 206-841-5924

Level 3

Frank Turek

Phone: 303-707-5304
Fax: 303-707-9429
Cell: 303-257-5098

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CSO: Customer Solutions Center | SEDS

Level 1

Cindy Norman

Phone: 303-391-8301
Fax: 303-391-8505

Level 2

Vicki Joy-McPherson

Phone: 303-391-8365
Fax: 303-298-8990
Pgr/Cell: 303-437-2454

Level 3

Eric Larson

Phone: 503-242-0334
Fax: 503-245-0014
Pgr/Cell: 503-866-7411

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CSO: Training

Allyson Newman

Phone: 703-363-8812
Fax: 703-363-4477

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Contractor Program

• Contracts
• Finance
• Risk Management
• Transition Management

Customer Support

• Order Status
• Billing
• Portal Support
• Repair
• Sales Support / Complaints
• Customer Solutions Center & SEDS
• Training

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Email