Contacts and Escalations

Networx Program Director

Audrey Hallett, Program Director
Office: 703-363-8877
Mobile: 571-215-5296
Fax: 703-363-4477
Email:

John Bonilla, Deputy Program Director
Office: 703-363-8846
Fax: 703-363-3188
Email:

Contractor Program Office

Kathryn Elsner-Kerch, Contract Administrator
Office: 703-363-4351
Email:


Tammi Silva, Finance Manager
Office: 703-387-9022
Mobile: 703-969-2653
Email:


Wayne Clifford, Transition Management
Office: 703-293-6938
Mobile: 571-481-8142
Email:

Kathryn Condello, Risk Management ES/EP Director
Office: 703-363-3990
Mobile: 703-725-4367
Email:


James Austin, Risk Management Network Security Officer
Office: 703-363-8821
Mobile: 703-675-1619
Email:


James Austin, Risk Management Disaster Recovery Planning
Office: 703-363-8821
Mobile: 703-675-1619
Email:

Customer Support Office

General Inquiries, Orders, Reports

Federal Service Center Team
Office: 1-866-GSA-NETWORX (1- 866-472-6389)
Fax: 866-563-0797
Email:


Kim Oars, Level 1
Office: 206-808-3520
Mobile : 253-202-4649
Email:

Kathy Fujii, Level 2
Office: 206-220-9400
Mobile: 425-231-6338
Fax: 206-345-2054
Email:


Frank Turek, Level 3
Office: 303-707-5304
Mobile: 303-257-5098
Fax: 303-707-9429
Email:


Billing

Kim Oars, Level 1
Office: 206-808-3520
Mobile: 253-202-4649
Email:


Dale Jarrell, Level 2
Office: 703-363-3836
Mobile: 571-221-7918
Email:

Diane Heatley, Level 3
Office: 703-363-8820
Fax: 703-363-4450
Email:


Technical Support for the Networx Portal

Business Applications Help Desk Team
Office: 877-726-6875 x1
Email:


Travis Richardson, Level 1
Office: 614-215-5520
Email:

Pam Hair, Level 2
Office: 206-220-9494
Mobile: 206-841-5924
Fax: 800-879-2804
Email:


Frank Turek, Level 3
Office: 303-707-5304
Mobile: 303-257-5098
Fax: 303-707-9429
Email:


Repair

Federal NOC Team
Office: 866-472-6389 Option 2, Repair


John Murray, Level 1
Office: 703-363-8024
Mobile: 240-353-7113
Email:

Brian Rooks, Level 2
Office: 703-363-3993
Mobile: 240-432-4043
Email:


Deb Syvertsen, Level 3
Office: 303-992-3050
Mobile: 303-917-2071
Fax: 303-707-2005
Email:


Sales support, Complaints

Lorie Kimmel, Level 1
Office: 703-863-1234
Mobile: 703-863-1234
Fax: 703-293-6900
Email:


Pam Hair, Level 2
Office: 206-220-9494
Mobile: 206-841-5924
Fax: 800-879-2804
Email:

Frank Turek, Level 3
Office: 303-707-5304
Mobile: 303-257-5098
Fax: 303-707-9429
Email:


Customer Solutions Center, SEDS

Cindy Norman, Level 1
Office: 303-391-8301
Fax: 303-391-8505
Email:


Vicki Joy-McPherson, Level 2
Office: 303-391-8365
Mobile: 303-437-2454
Fax: 303-298-8990

Eric Larson, Level 3
Office: 503-424-0334
Mobile: 503-866-7411
Fax: 503-245-0014
Email:


Training

Allyson Newman
Office: 703-363-8812
Fax: 703-363-4477
Email: