- Residential
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Business: Public Sector
Volume 2 – Management
- 3-10_Billing_Final.pdf
- 3-11_Training_Program_Final.pdf
- 3-12_Inventory_Management_Final.pdf
- 3-13_Operational_Support_Final.pdf
- 3-1_Program_Management_PS098.pdf
- 3-2_Network_Management_PS098.pdf
- 3-3_Security_Management_Final.pdf
- 3-4_Disaster_Recovery_Final.pdf
- 3-5_Customer_Support_Final.pdf
- 3-6_Trouble_and_Complaint_Handling_PS047.pdf
- 3-7_Business_Relationship_Management_PS098.pdf
- 3-8_Service_Optimization_Final.pdf
- 3-9_Service_Ordering_Final.pdf
- 4-0_Transition_PS098.pdf
- Appendix 4 Training Plan Final.pdf
- Appendix_10_Monthly_Financial_Status_Report_Final.pdf
- Appendix_11_SLA_Monthly_Compliance_Report_Final.pdf
- Appendix_12_Risk_Assessment_Plan_Final.pdf
- Appendix_13_Data_Dict_Instructions_Final.pdf
- Appendix_14_Inventory_Mgmt_User_Doc_Final.pdf
- Appendix_16_CenturyLink_Non-Domestic_Providers_Final.pdf
- Appendix_1a_Prog_Mgmt_Plan_Final.pdf
- Appendix_1b_Prog_Mgmt_Plan_Final.pdf
- Appendix_2_Att_1_Security_Plan_Final.pdf
- Appendix_2_Networx_Security_Plan_Final.pdf
- Appendix_3_Disaster_Recovery_Plan_Final.pdf
- Appendix_4_Training_Plan_Final.pdf
- Appendix_5_Op_Sup_Verification_Plan_Final.pdf
- Appendix_6_OSS_Change_Mgmt_Plan_Final.pdf
- Appendix_7a_Preliminary_Transition_Plan_Final.pdf
- Appendix_7b_Preliminary_Transition_Plan_Final.pdf
- Appendix_7c_Preliminary_Transition_Plan_Final.pdf
- Appendix_8a_Policies_and_Procedures_Final.pdf
- Appendix_8b_Policies_and_Procedures_Final.pdf
- Appendix_8c_Policies_and_Procedures_Final.pdf
- Appendix_9_Prog_Mthly_Status_Rept_Final.pdf