Toll Free Service

Maximize Your Agency's Efficiency and Minimize Operational Costs

The CenturyLink®, technologically advanced Toll Free Service (TFS) offers your agency a complete set of routing and management features, allowing effective distribution of calls to your agency's applications and contact centers. Your agency will enjoy reduced operational costs, maximizing the efficiency of TFS applications while providing the highest quality service to the public. CenturyLink brings over 20 years of experience in providing Toll-Free Service over the CenturyLink® self-healing, Fiber Optic Network.

Features

CenturyLink® TFS provides an extensive list of features, including but not limited to the following:

  • Web-based configuration management tool - allows your agency to modify and schedule changes to many existing call plan features
  • Tailored Call Coverage – allows your agency to have calls blocked from one or more specific origination areas, defined by LATA, NPA, NPA/NXX, 10 digit ANI or state
  • Project account codes (PAC) – allows your agency to track toll-free usage back to specific assigned user codes
  • Dialed Number Identification Service (DNIS) Delivery – if your agency has multiple toll-free numbers terminating on the same DAL/T1, DNIS enables your agency to identify the specific toll-free number dialed by the caller
  • Call Redirection (TnR) – allows the called party to forward the calling party to other locations during the same call. Music-on-Hold will be provided during transfer and can be CenturyLink or agency provided
  • ANI (Automatic Number Identification) - allows a dedicated termination arrangement to receive the ANI of the calling party if the call originates from an equal access end office
  • Extensive routing features:
    • Time of day, day of week, and holiday routing
    • Geographic routing
    • Percentage-allocation routing
    • Direct termination overflow routing – an overflow option that allows traffic to route to multiple trunk groups in different switches
    • SuperTrunk Routing - an overflow option that allows traffic to route to multiple trunk groups in the same switch in a cyclical pattern
    • In-switch Overflow Trunk Routing – similar to SuperTrunk with the exception that routed calls start at the first trunk in the trunk group and find the first available trunk
    • Alternate Routing/Busy ring-no-answer routing – calls are rerouted on a pre-defined ring-no-answer condition
    • Alternate Call Plan Routing (Disaster Recovery) – predetermined call plans for use in emergency situations
  • Make Busy - a Web interface that enables your agency to activate or deactivate trunks through an interface available through CenturyLink's Control Portal

Benefits

  • Reduces transport costs and increase contact-center effectiveness
  • Reliable, uninterrupted service
  • Flexible and tailored plans for your agency's changing business needs
  • Agencies can change the CenturyLink®-provided TFS at any time with the ebb and flow of The agency's needs
  • Disaster Recovery services keep your agency's call center running when unexpected events occur

Uses

  • Data center applications
  • Allows agencies to establish remote access modem pools.
  • Also supports agency and CenturyLink®-provided call center applications and teleworkers.

Related Resources

  • Icon: Fact Sheet

    Fact Sheet

    Toll-Free Service Product Overview

    The CenturyLink®, technologically advanced Toll Free Service (TFS) offers your agency a complete set of routing and management features, allowing effective distribution of calls to your agency's applications and contact centers.