Billing Processes
The CenturyLink™ billing system provides your agency with quick, secure accessibility to billing data and your choice of web-enabled access or toll-free support. Online billing options and support have been an integral part of CenturyLink's billing management system since 1999, and include secure access to:
- Invoicing
- Detail billing
- Dispute and adjustment records
- Downloadable data
FIGURE TITLE: Billing Process Overview
Our billing innovations include timesaving tools, such as eBill Manager™. eBill Manager allows authorized agency users to view their current and past eBill invoices for up to 12 months, plus you can:
- Create, submit and review billing inquiries or disputes
- Examine billing trends and historical pricing information
- Download billing data
- Verify billed charges
- Review billing reports
- Pay bills online
FIGURE TITLE: Billing Dispute and Resolution Process
The output data is presented in an easily manipulated format, enabling agency-specific reporting. The CenturyLink billing solution responds to the Government's need for accurate data, flexible formats, and robust reporting and analytical tools.
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