Member Support

Get an Industry Leader on Your Side

At CenturyLink, Alliance Members are important and rewarded. From superior sales, technical and product training, to lead-generation campaigns and co-branding, the CenturyLink Channel Alliance provides the proven tools to maximize your success.

Get some of the industry's best online sales tools:

  • Alliance Exchange: Manage customer relationships and leads; locate other CenturyLink Channel Alliance members.
  • Access Alliance: Anytime access to forms, product pricing and commission reports.
  • CenturyLink Central™: Stay close to your customers with access to account information, client activity and up-to-date contract status.

CenturyLink Education and Training

Be prepared to sell CenturyLink products and services. It is paramount to your success with the CenturyLink Channel Alliance. Gain proven sales skills, technical information and product expertise, and give yourself a competitive advantage in the marketplace. You can successfully serve your customers with help from CenturyLink.

Alliance Member Communications

CenturyLink keeps you informed of new product announcements, promotional information, sales tool availability, and important channel news.

Best-in-Class Sales and Technical Support

Our Alliance Members benefit from a winning combination of field and inside pre- and post-sales, operations and technical support. We are dedicated to making it easy for our Members to do business with us, and that’s what differentiates the CenturyLink Channel Alliance.

Key players on your support team include:

Channel Sales Manager (CSM)—responsible for managing all business issues relating to CenturyLink and CenturyLink Channel Alliance. Members contact their CSM with questions or concerns regarding their membership level, customer contracts, special sales needs, and high-level product training and support.

Pre-Sales Consultant (PSC)—assist with price quotes, specific product trainings, general pricing and contract questions, and provide Access Alliance and Alliance Exchange support.

Partner Support Representative (PSR)—manage key post-sales activities, including the review of order paperwork for accuracy, and preparation of orders for order entry groups. The PSR also monitors and manages the progress of projects—from order inception through installation. Members contact their PSR with post-sales issues such as moves, adds, or order changes.

Sales Engineer (SE)—seasoned professionals with extensive industry experience. All have diverse backgrounds coming from carriers, ASPs, ISPs, telecom equipment vendors, system integrators, and corporate environments. Many hold industry certifications from Cisco™, Microsoft™, Sun™, IBM™ and Novell™, among others, and possess hands-on experience in designing, building, and maintaining real-world networks. They are continually building their skills and have the expertise you need to transform CenturyLink’s vast array of offerings into solutions to meet your customers' business needs.