IVR: EZ Route

Make Your Business More Efficient and Improve Customer Satisfaction with EZ Route IVR Solutions

You'd probably rather run your business with more control and less stress. EZ Route is a network-based, self-help, interactive voice response system (IVR) application that empowers you to manage your customers' routine information requests so you can focus on your core business.

EZ Route provides contact-center functionality that lets you answer calls, provide messages and announcements, and support call routing to live agents or other IVR applications through a menu-driven interface. You can quickly and easily develop a voice menu and routing scheme via a Web-based graphical user interface (GUI). This includes assigning toll-free numbers and transfer-to numbers for routing. You can also record your own announcements over the phone or upload professionally recorded audio files using the Web-based GUI. With the efficiencies you gain from using IVR systems, happy customers are virtually a sure thing.

EZ Route IVR Solution Features

• Touch-tone and speech-recognition capabilities
• Extensive routing options
• Busy ring/no answer overflow
• Comprehensive, Web-enabled IVR application wizard
• Go to node enables calls to route from one EZ Route application to another
• Busy/no answer messages and customizable hold music
• Integrated text-to-speech
• Unlimited port availability
• Supported by CenturyLink's fully redundant, geographically-dispersed network
• Pricing based on number of calls made
• Disaster recovery capabilities

EZ Route IVR Solution Benefits

• Maximize productivity and streamline business communications
• Improve customer service, customer acquisition, and retention results
• Lower costs with no capital investment, correctly routed calls, and per-call pricing
• Route to multiple locations or departments to handle call traffic spikes
• Provide current status information to callers that can be updated in near real time
• Design call management programs that meet changing business needs and are instantly deployable
• Utilize existing infrastructure and enjoy easy integration with industry leading ACDs and PBXs

How EZ Route Works

Inbound toll-free calls are routed to EZ Route. Based on your customized application design, calls are answered via touch-tone or a speech-recognition menu. The caller inputs a menu choice or provides ANI or DNIS information that is then matched to the EZ Route application. If the caller needs to speak with a live agent, the call is routed appropriately.