Managed IP Communications

IP Convergence: Managed IP Convergence

Managed IP Communications is a managed customer premises equipment (CPE)-based VoIP solution with multiple service options. It offers a highly customized solution that unifies your network into an IP Convergence platform to support voice, video and data. Through a fully-bundled IP telephony service that includes a network convergence readiness assessment, Managed IP Communications provides the hardware, software, license, installation, maintenance and 24/7 application management and monitoring you will need. The service cost is contained in a monthly recurring charge (MRC) per managed port, eliminating the need for large up-front capital expenditure.

IP Convergence Features

• Six components—IP private branch exchange (PBX), voice mail, switch/router, WLAN, IP call center and paging.
• Powered by Cisco® Systems—and includes Call Manager and Unity applications.
• Remote implementation services—configuration, revision and operability assessments on edge routers, switches and servers.
• Management-only service available (for existing implementations).
• 24/7 remote monitoring of IP Communication site components and interfaces.
• Fault management services, including detection, isolation, diagnosis and remote repair.
• Proactive customer notification and escalation.
• Proactive management of quality of service (QoS).
• Management of moves, adds and changes (MACs) and dialing plans.
• Web-based ticketing, inventory and performance reports.
• Cisco agent deployments to enforce packet sniffers/call interception, host-based virus scanning, unauthorized access, caller identity spoofing, toll fraud, repudiation and IP spoofing.

IP Convergence Benefits

The Managed IP Communications total solution goes beyond your expectations to deliver exceptional return on investment (ROI). Along the way, you'll experience a range of benefits:

• Outsources the complexity of a network convergence environment—you can allocate resources elsewhere.
• Offers a platform that is the springboard for today's convergence movement while increasing IT staff productivity.
• Decreases the costs to meet current and future communications requirements as your business changes and grows.
• Offers multiple carrier and access options; not carrier dependent.
• Guarantees constant state-of-the-art performance and support.
• Secures connectivity.

How IP Convergence works

Managed IP Communications captures the benefits of network convergence by collapsing your voice and data onto a single, merged network. Telephony becomes an application on your data network. Call quality is ensured using QoS and is separated from your data traffic through a virtual LAN.