Call Queuing Service

Provide High-Quality Call Answering for Your Valuable Customers—without Breaking your Budget

Don't let busy signals come between your customers and your business. With CenturyLink™ Call Queuing, your customers hear your personalized greeting thanking them for calling and letting them know their call will be answered by a live agent in the order received. If you have voicemail or an answering service, you can also let them opt to leave a message at any time for maximum convenience.

Designed to work on your existing phones and lines with no special equipment needed, CenturyLink Call Queuing helps you create a professional, customer-oriented image while keeping your call answering costs low.

CenturyLink Call Queuing Features

• Customized greeting that includes the name of your business
• Choice of male of female voice in announcements
• Queue status prompts between calls to advise agents that a caller has been in the queue
• Recurring announcements to thank the caller for their patience and remind them that they can always leave a message
• Caller ID information displayed on pager or other phone device when a new call enters the queue
• The ability to turn CenturyLink Call Queuing and individual features on or off at any time

CenturyLink Call Queuing Benefits

• Eliminate busy signals and greet each call as it comes in
• Maximize customer convenience by offering the choice to leave a message on your voicemail or answering service instead of waiting to speak to a live person
• Improve customer service and prevent calls to competitors by handling callers effectively even during the busiest times
• Increase call handling efficiency with fewer employees by allowing agents to concentrate on the customer on the line without being interrupted by other calls
• Reduce callbacks by serving more customers the first time they call
• Expand easily and cost-effectively by adding more queue slots as your business grows with no need for expensive systems or special telephone equipment
• Get up and running quickly without the need for appointments or customer premise work

How CenturyLink Call Queuing Works

CenturyLink Call Queuing works on your existing telephones and lines with no expensive systems or special telephone equipment needed. You can order the number of queue slots you need today, then add more as your business grows. Call Queuing is not available in all areas. Some restrictions apply. Service is subject to technical limitations and is not compatible with all types of telecommunications products and services. Paging and leave-message options are subject to service provided by paging, voice mail and answering services. Caller ID requires use of compatible display unit, pager or data compatible wireless phone. To hear a demonstration of what your callers would hear, call the toll free demo line at 877-440-8960.