Resource Details
Challenge
Fast, efficient customer service is key to success for Home Buyers Warranty. With 70 toll-free numbers to manage, Home Buyers Warranty needed to change call allocation percentages and trunk routes much more rapidly. The company's existing vendor took from three days to a month to complete changes.
Solution
When Home Buyers Warranty selected Qwest Toll Free and Long Distance services, the decision was heavily influenced by the capabilities of the Qwest Control online administration tool. Using Qwest Control, Home Buyers Warranty can make allocation and routing changes in minutes and administrators have rapid access to billing and reporting details.
Benefits and Results
- Qwest Control dramatically cut time for allocation and trunk routing changes from as much as a month to as little as ten minutes
- Cost savings of 50 percent over the previous vendor by bundling Qwest Toll Free and Long Distance services and Qwest Control
- Using Qwest Control to deliver accurate, timely billing saves at least two hours each week
- Rapid resolution of questions and issues with Qwest customer service and use of Qwest Control frees telecom staff to focus more time on core business activities
With Qwest Control, it's fast and easy to make the changes that are essential to the pace of our business, and we have the
data to resolve customer issues accurately. 
Coleen Syrstad,
Telecom Engineer,
Company Profile
Since its founding in 1980, Home Buyers Warranty has provided structural and appliance warranty protection for over 3 million new homes across the U.S. Builders and real estate professionals recommend Home Buyers Warranty products, and home owners receive comprehensive coverage plus the convenience of a single, toll-free number to call to report problems.
