Call Routing: Interaction Routing
Customer Voice
- Carlisle Wide Plank Floors
Carlisle Wide Plank Floors has produced the finest restoration and reproduction wood floors in the world for more than 40 years. What started as a small business now has six locations across the U.S., including showrooms and a production mill. Customer calls are answered promptly with the use of Geo Routing, iQ Private Port services and ShoreTel equipment.
Case Studies
- Cleveland State University
School administrators needed to significantly increase the efficiency of their incoming call management and routing system. Calls came into multiple locations while human resources were tapped to deliver repetitive instructions.
Videos and Demos
- Hosted Contact Center Solutions: A robust platform without the extra expense
Many customers want to communicate with your business 24/7. CenturyLink understands this and the need for disaster recovery capabilities to ensure that expectation is met.
White Papers
- Contact Center: Hosted Solutions
Why Hosted? Go Beyond the Traditional Contact Center
The contact center today is characterized by a conflict between its history and its current capabilities. Many businesses are discovering that making traditional premises-based solutions support new sophisticated customer contact management requirements entails a considerable amount of time, capital expense and expertise. As a result, companies and government agencies looking for a way to benefit from the powerful new contact center systems are turning to hosted contact center solutions.
Fact Sheet
- Interaction Routing
Interaction Routing is a cloud-based, network-integrated, service that provides virtual call center management oversight as if the system were on your premises.
