IVR: EZ Route

Explore CenturyLink with our Resource Center! This center is designed to enable you to make the best decisions possible for your organization. The CenturyLink resource center provides case studies, customer testimonials, technical information, awards and more to assist you in your telecom knowledge and decision making.

Case Studies

• Cleveland State University

School administrators needed to significantly increase the efficiency of their incoming call management and routing system. Calls came into multiple locations while human resources were tapped to deliver repetitive instructions.

Videos and Demos

• Hosted Contact Center Solutions: A robust platform without the extra expense

Many customers want to communicate with your business 24/7. CenturyLink understands this and the need for disaster recovery capabilities to ensure that expectation is met.

• Network-based, self-help, interactive voice response (IVR) - EZ Route

EZ Route is a network-based, self-help, interactive voice response (IVR) application that provides contact-center functionality (menu routing, database routing, intelligent call processing and links to custom applications) to businesses of all sizes. With EZ Route, you can answer calls, provide messages and announcements, and support call routing to live agents or other IVR applications through a menu-driven interface.

White Papers

• Why Hosted? Go Beyond the Traditional Contact Center

The contact center today is characterized by a conflict between its history and its current capabilities.

Fact Sheet

• IRV: EZ Route

With EZ Route you can answer calls, provide messages and announcements and support call routing to live agents or other IVR applications through a menu-driven interface.