IVR: EZ Route

Explore CenturyLink with our Resource Center! This center is designed to enable you to make the best decisions possible for your organization. The CenturyLink resource center provides case studies, customer testimonials, technical information, awards and more to assist you in your telecom knowledge and decision making.

Case Studies

• Cleveland State University

School administrators needed to significantly increase the efficiency of their incoming call management and routing system. Calls came into multiple locations while human resources were tapped to deliver repetitive instructions.

Videos and Demos

• Hosted Contact Center Solutions: A robust platform without the extra expense

Many customers want to communicate with your business 24/7. CenturyLink understands this and the need for disaster recovery capabilities to ensure that expectation is met.

• Network-based, self-help, interactive voice response (IVR) - EZ Route

With EZ Route, you can answer calls, provide messages and announcements, and support call routing to live agents or other IVR applications through a menu-driven interface.

White Papers

• Contact Center: Hosted Solutions

Why Hosted? Go Beyond the Traditional Contact Center
The contact center today is characterized by a conflict between its history and its current capabilities. Many businesses are discovering that making traditional premises-based solutions support new sophisticated customer contact management requirements entails a considerable amount of time, capital expense and expertise. As a result, companies and government agencies looking for a way to benefit from the powerful new contact center systems are turning to hosted contact center solutions.

Fact Sheet

• IRV: EZ Route

With EZ Route you can answer calls, provide messages and announcements and support call routing to live agents or other IVR applications through a menu-driven interface.