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Customer Voice

  • Auto Wares
  • Auto-Wares is made up of a group of companies all providing you specialization in inventory, product knowledge, and programs in the automotive parts aftermarket business. They are a distribution company headquartered in Grand Rapids, Michigan. Auto-Wares has been providing the complete parts needs for jobbers since 1976.

  • Carlisle Wide Plank Floors
  • Carlisle Wide Plank Floors has produced the finest restoration and reproduction wood floors in the world for more than 40 years. What started as a small business now has six locations across the U.S., including showrooms and a production mill. Customer calls are answered promptly with the use of Geo Routing, iQ Private Port services and ShoreTel equipment.

  • City of Los Angeles
  • The City's Washington D.C office was using a substandard, 56k connection. Managers wanted to upgrade this to T-1 level service to eliminate performance complaints. Moreover, they sought to integrate Internet access redundancy into their City network to better support 40,000 employees.

  • Denver Air Center
  • Denver Air Center, a fixed-based operator, caters to the airline industry by taking care of private charter and corporate aircrafts, pilots, and passengers. Qwest recommended VoIP using a dual T1 bundle to resolve the strain on broadband and provide network security between tenants and corporate owners. The increased bandwidth allows pilots to complete flight planning online so Denver Air can track flights with ease.

  • Rothstein Kass
  • Rothstein Kass was moving its headquarters facilities and planning to roll out a voice over Internet protocol (VoIP) system to all of its offices across the U.S. The company looked for a provider to help simplify IT management and standardize equipment across its multiple locations while delivering multi-protocol label switching (MPLS) service with the quality and reliability required for current and future communications needs.


Case Studies

  • Community Bankshares, Inc.
  • Community Bankshares was using frame relay-based communications, but dropped packets and slow application access speeds lowered the level of customer service that employees could deliver to the banks clients. The hub-and-spoke architecture was also time-consuming to set up and administer.

  • Rothstein Kass
  • Rothstein Kass was moving its headquarters facilities and planning to roll out a voice over Internet protocol (VoIP) system to all of its offices across the U.S. The company looked for a provider to help simplify IT management and standardize equipment across its multiple locations while delivering multi-protocol label switching (MPLS) service with the quality and reliability required for current and future communications needs.

  • Vantage Oncology Inc.
  • With multiple Vantage Oncology locations and more planned, the company's network was quickly becoming unmanageable because of a complex legacy system. Vantage Oncology looked to partner with a tier-one provider to help the company avoid this impasse and manage growth effectively.


In the News

  • A. Duie Pyle Upgrades Its Communications Network
  • By implementing CenturyLink's integrated voice and data solution, this privately owned company was able to prioritize between Internet and private data, allowing the company the flexibility needed to properly manage its network and at less cost than its unmanaged network with the previous provider.


Fact Sheet