Long Distance - Outbound
Customer Voice
- Advanced Medical Imaging
- Dixon Hughes
- Herman Group Real Estate
- IFreedom Direct Corp
- Scribe Healthcare Technologies, Inc.
- Silco Oil
- TLCVision
Advanced Medical Imaging provides radiology interpretation services to clinics, hospitals, and urgent care facilities. 30,000 images a year are sent over Qwest's iQ Network for radiologists' to interpret and report back. The Qwest MPLS circuit provided an increase in bandwidth allowing doctors to read images in real time, thereby providing patients with faster results.
For over four decades, Dixon Hughes has provided accounting, auditing, tax and consulting services to businesses in a variety of industries. This CPA firm needed a "super-reliable" dedicated Internet solution that is available in all the company's locations. The legacy solution had met its capacity limits.
Herman Group Real Estate, an affiliate of ERA, has multiple locations across Colorado and over 800 independent agents. Buyers and sellers are able to reach agents on Qwest's long distance and toll free phone service. Cisco phone systems are used to manage phone lines and forward calls while agents are with clients. By switching to Qwest managers were able to reduce the number of vendors and unused services creating a significant cost savings.
Employees at this financial services company spent a lot of time matching long distance charges with corporate account codes. Managers decided to find a new vendor that could deliver a bill that is easy to reconcile.
Scribe Healthcare Technologies, Inc. (Scribe Healthcare) serves hospitals and healthcare providers nationwide, providing its proprietary Web platform to enhance patient registration processes, electronic medical records (EMRs) solutions, and practice and hospital management (PM and HM) solutions. Faced with rapid growth and the need to provide security and reliability to its customers, Scribe Healthcare looked for a hosting solution with the scalability and disaster recovery capabilities the company requires.
After evaluating their need for more reliable phone connections and secure high speed Internet, Silco Oil switched to Qwest. Silco Oil has achieved significant cost savings and reduced the number of phone service vendors by bundling services and using Qwest DSL to transmit sales data from stores to the main office.
As eye-care services company TLCVision expanded, its multiple locations relied on a heterogeneous mix of telecom providers. When the company made plans to add 25 new centers, TLCVision looked for a more time efficient and cost effective way to handle voice and data services for its existing and new sites.
Case Studies
- Aurora Chamber of Commerce
- Heritage Operating LP
- Home Buyers Warranty®
- Scribe Healthcare Technologies, Inc.
- TLCVision
The Aurora Chamber of Commerce is a non-profit membership organization that promotes and serves businesses in the east Denver metro area. The Chamber pools the resources of its members so that they can accomplish collectively what individual business could not. Specifically, Chamber staffers act as liaisons with city, county and state officials and provide educational programs on business issues through seminars and workshops.
As a commodity business, customer service differentiates the company from its competitors. The use of toll-free numbers provides a free and easy way for customers to contact company representatives. In this way, Heritage employees stay true to the firm's mission of being the safest, most customer-focused and successful propane company in America.
Fast, efficient customer service is key to success for Home Buyers Warranty. With 70 toll-free numbers to manage, Home Buyers Warranty needed to change call allocation percentages and trunk routes much more rapidly. The company's existing vendor took from three days to a month to complete changes.
Scribe Healthcare Technologies, Inc. (Scribe Healthcare) serves hospitals and healthcare providers nationwide, providing its proprietary Web platform to enhance patient registration processes, electronic medical records (EMRs) solutions, and practice and hospital management (PM and HM) solutions. Faced with rapid growth and the need to provide security and reliability to its customers, Scribe Healthcare looked for a hosting solution with the scalability and disaster recovery capabilities the company requires.
As eye-care services company TLCVision expanded, its multiple locations relied on a heterogeneous mix of telecom providers. When the company made plans to add 25 new centers, TLCVision looked for a more time efficient and cost effective way to handle voice and data services for its existing and new sites.
