Frost and Sullivan
2012 - CenturyLink was awarded the North America Customer Value Enhancement of the Year-Retail Mid-Band Ethernet (MBE) Services award. The award is based on Frost & Sullivan's Best Practices research, and recognizes the growth of CenturyLink's MBE market coverage and product portfolio.
The Frost & Sullivan Award for Customer Value Enhancement is presented each year to the company that demonstrates excellence in implementing strategies that proactively create value for its customers. This award recognizes the company's inordinate focus on enhancing the value that its customers receive, leading to improved customer retention and, ultimately, customer base expansion.
According to Frost & Sullivan's research, CenturyLink was selected over its competitors for its successful deployment of fiber and copper-based MBE services to both small and large businesses. The research also credits CenturyLink's mergers with Qwest and Savvis for creating an advanced fiber-optic network and expanded mix of services, including IT/cloud capabilities, which greatly enhance the company's MBE offerings.
Frost & Sullivan defines MBE services as symmetrical Ethernet services with bandwidth speeds between 2 Mbps and 50 Mbps and delivered primarily over copper or a hybrid fiber/copper infrastructure.