- Large Business
-
Solutions
-
Products
- Connectivity Products
- Contact Center
- Customer Premises Equipment (CPE)
- Data Networking
- Hosting Services
- IP Voice
- Traditional Voice
- Bundles
- Voice
- Internet/Data
- Voice & Data
- Resource Center
- Manage My Services
Bank and Office Interiors
Replacing five, separate, twenty-year old telecommunications systems with a unified communications solution helped Bank and Office Interiors reduce long distance fees, slash maintenance costs, improve employee productivity, and respond to customers faster.
DETAILS
Challenge
Five company locations had separate phone systems. Due to the 20-year age of these systems, it was difficult and time-consuming to administer and maintain them. Moreover, sourcing phones that worked with the older systems was expensive.
Solution
The company standardized on a Unified Cisco phone system for use by all employees. Call activity is managed with the Cisco Unified Communications Manager. The Cisco Unified Messaging Gateway provides a centralized voice mail capability. The Qwest IQ Networking® Private Port service provides MPLS service to all five Washington State sites.
Benefits and Results
- The IP Cisco phone system slashed maintenance costs by $10,000 annually.
- The Qwest IQ Networking Private Port service provides on-net calling between offices to cut long-distance fees by thousands of dollars over five years.
- The administration of the standardized, IP phone system is markedly easier, requires fewer labor hours and can be done remotely.
- Acquiring additional Cisco IP phones is easier and less expensive than their legacy counterparts.
- IP phone system features substantially improved employee productivity.
- Cisco Unified Messaging notifies employees of messages so that they may respond faster to customers.
- Teleconferencing feature enables up to six-person calls that legacy system did not have.
Company Profile
Seattle-based Bank and Office Interiors designs, constructs and installs efficient work spaces for a diverse clientele that includes Fortune 500 companies. Its comprehensive workplace solutions effectively integrate people, business processes, technologies and work spaces.
We're Here to Help
By E-mail
Provide your details below and we'll contact you within one business day
The Cisco Unified Messaging solution pushes voice mails to employees' e-mail boxes. If they're in the field, they can see those messages as they come in and get back to a customer much more quickly than if they waited until they got back into the office.
Danä DeVol,
Director of Information Technology,
Bank and Office Interiors
