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BoardDocs
BoardDocs needed a provider who could deliver high-availability, scalability and timely service support to ensure BoardDocs' customers of round-the-clock access to their applications.
- Aristides (Ari) Ioanides
- President/Owner
- Products
- Dedicated Hosting (Colocation)
- Industry
- Technology
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DETAILS
Challenge
Atlanta-based BoardDocs was experiencing a 50 percent annual growth rate and needed to expand its infrastructure to support operations. The company's requirements included collocation space and services that would deliver high-availability, scalability and timely service support.
Solution
Decision makers selected the Qwest® Dedicated Hosting Collocation service to house infrastructure in Denver; the Qwest® Managed Hosting service to manage servers and software and the Qwest® CyberCenter® Storage and Backup service to protect customer and enterprise data.
Benefits and Results
- The scalability of the Qwest solutions easily accommodates the company's 50 percent annual growth rate.
- The Qwest CyberCenter's (collocation facility) redundant systems provide high availability to BoardDocs software as a service (SaaS) applications.
- Protects BoardDocs against outages that trigger SLA payments to customers.
- Preserves BoardDocs' reputation among clients and helps to keep customer churn low.
- Qwest's nationwide footprint allows managers to place future servers close to customers to ensure high performance of the BoardDocs applications.
- Qwest technicians respond to BoardDocs server issues within minutes.
- The Qwest technicians' expertise is a valued supplement to BoardDocs' IT staff.
Company Profile
When hundreds of municipalities and school boards need to prepare for a meeting, they turn to Atlanta, Georgia-based BoardDocs. The company provides solutions that manage every aspect of preparing documents for a meeting: from creation to approval and subsequent distribution.
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Qwest's response to our RFP was the clear winner because they could provide all the services we needed without having to partner with anyone. We liked that the Qwest CyberCenter incorporates redundant systems and security features to deliver high availability. For a software as a service company like ours, that's just mission critical.
Ari Ioannides,
President/Owner,
BoardDocs
