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Isabella Bank
IT managers resolved to migrate their aging Frame Relay system over to an IP-base network. The switch would allow them to implement a cost-saving VoIP project as well as quality of service (QoS) capabilities. Moreover, by consolidating onto a single provider, managers would reduce the administrative burden of managing 70 monthly phone bills.
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DETAILS
Challenge
IT managers resolved to migrate their aging Frame Relay system over to an IP-base network. The switch would allow them to implement a cost-saving VoIP project as well as quality of service (QoS) capabilities. Moreover, by consolidating onto a single provider, managers would reduce the administrative burden of managing 70 monthly phone bills.
Solution
Isabella IT staffers worked with CenturyLink specialists to install the CenturyLink IQ Private Port service at 22 bank locations. As long-distance contracts came up for renewal, executives migrated to the CenturyLink Long Distance service. Managers use the CenturyLink Control Center application to efficiently manage consolidated phone bills.
Benefits and Results
- Migration to the CenturyLink IQ Private Port service cut some location expenses by up to 66 percent over previous solution with another vendor
- Cut long distance per-minute costs by transferring to CenturyLink Long Distance service
- Reduced phone system help desk calls to 2 percent of total
- CenturyLink IQ Private Port solution significantly increased the reliability of the network
- CenturyLink IP-based network allowed the bank to implement QoS to support a cost-saving VoIP deployment
- Control Center application consolidated long distance bills to significantly simplify administration
Company Profile
Isabella Bank's services include 24-hour banking locally and nationally via ATMs. A corporate Website provides customers access to 24-hour on-line banking applications. On the loan side of the business, employees originate and process residential and commercial real estate loans along with student loans and credit card accounts among other offerings.
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The consultation, advice and proactive support we've received from the folks at Qwest have shifted the way we think about them-to us they're a partner, not a vendor. Our network is now based on modern MPLS technology which gives us the flexibility to adapt to future business needs.
Jon Wainwright,
President,
Financial Group Information Services (a wholly owned subsidiary of Isabella Bank Corporation)
