As an existing contract reached its end-of-life, executives seized the opportunity to source a VoIP solution offered by a service-oriented provider at a competitive price.
- Richard Shaget
- VP - Network Planning
The pending end-of-life of a communications contract motivated managers to seek out an economical voice/data solution from a provider dedicated to delivering an excellent customer experience.
Managers implemented the Qwest hosted voice over IP (VoIP) solution. They rolled out new phones and supporting customer premises equipment to the bank's 70 locations.
Benefits and Results
The hosted service slashed communications expenses by 25 percent The converged solution allowed managers to shift redundant administrators elsewhere Unified messaging allows employees to access e-mail anywhere.
Sun Bancorp, Inc. is a $3.6 billion asset bank holding company headquartered in Vineland, New Jersey. Its primary subsidiary is Sun National Bank, serving customers throughout New Jersey. The Bank is an equal housing lender and its deposits are insured up to the legal maximum by the Federal Deposit Insurance Corporation (FDIC ). For more information about Sun National Bank and Sun Bancorp, Inc., visit http://www.sunnb.com.