Sun Bank  

Overview of solution

"Our full Qwest offering includes managed CPE, managed IPT, managed firewall, and also Web and audio conferencing."

Most valuable features

"There are many features that we find very valuable. Two in particular I can think of are the unified messaging. We have our staff receiving their voice mails on their Trios, their BlackBerrys wherever they're at; it keeps them in touch. They're always in the office for us.

The other feature is our lenders. They travel from branch to branch; they'll go to a particular branch, they'll log into the phone and their number traveled with them, so now they are always at their desk for their customers.

An additional feature we found very valuable was interoffice dialing; the extensions have been simplified to six-digit between any location. Managers all have the same extension and it makes looking for that particular person extremely easy.

Additional features that we found beneficial were the find me/follow me. We would have loan officers travel to different branches and station themselves at a branch outside of their normal territory, and if a call comes in from a customer, or a potential customer, that phone still rings at his desk regardless of where he is, reducing the risk of losing that customer and being able to answer their call immediately. That way, our customer always gets through to their loan office and we don't miss a call."

Non-financial benefits

""For Sun National Bank, the non-measurable benefits that Qwest brought to the table were especially on the service side, as well as the quality of service. So from a service perspective, they're second to none from my standpoint from tier one providers. What they also baked into our product set was this quality of service on the voice over IP as well as the data services side, which was invaluable for us from an organizational perspective."

Measurable benefits

"For Sun, measurable benefits from a cost perspective were incredible. We realized a 25% decreasing of our expenses, and with that we would be able to invest in other different technologies to bring to the table not only from a fraud/security as well as back-end infrastructure for our whole operational areas for the bank.

The additional benefits that we've seen going with Qwest's solutions was being able to converge our data and voice groups together, and with that we'd be able to shift staff to different areas from an infrastructure perspective that'll allow us, again, to lower our costs to be able to deliver services to our customers internally."