The Children's Hospital  

Business need

"Our major task for the project was to move our pediatric hospital from downtown Denver to Aurora. As a part of that, we also had to transition our 13 satellite offices to new connectivity to that new location. So that was really our business driver in moving forward with the project."

Why Qwest

"Part of the reason why is the partnership attitude that we, as a hospital, like to take with our vendors. I think that it's important for the hospital to really get advice from a true professional in the business, and that being Qwest, I think it was important for us to come together and architect solutions in a true partnership and be able to work through those different models of how it is we want to do business, how it is we want to reach out to the community physicians, how it is that we want to reach out to community doctors who might not necessarily want to be in our one location; they want to have a small home office or a small office in general, that we can provide a solution for them. So that was part of the reason why we went with Qwest is that partnership attitude and ability to formulate those different solutions around connectivity.

I think the flexibility was the next thing-the flexibility of the solutions really allowed us to decide 'Hey, you know what? We're moving out to Aurora and we need to connect all these 15 or 16 sites and we need to have a backup solution for those sites because we are running our electronic medical record over those links.' And it was important for us to have the flexibility of using whatever technology is out there to do the connectivity.

Additionally, I think a one vendor solution really helps us out in both the management and accountability. From an accountability standpoint, we have the ability to go to one vendor for all of our solution, which allows us to put accountability on Qwest, as well as get preferred pricing from Qwest. So that was I think the third reason why we really wanted to use Qwest."

Customer service

"From a customer service perspective, I think the partnership attitude that we've formed with Qwest has been exceptional. I think that the pressure that we've put on the account teams, as well as the project teams, to implement has been pretty great and they've really done an excellent job in communicating with us what their constraints are, and that's very important for customer service in what I think is a good customer service model. So overall, you know, the customer service has been exceptional from my standpoint. I think that there are some issues with billing, there are some issues with how accounts are set up, but other than that, I think from a customer perspective I'm very happy, and I think Children's, in general, is very happy with the level of service that Qwest has provided us."