CenturyLink Qwest Merger FAQ

Qwest^® is Becoming CenturyLink^™

1. Will the new merged company have a name change?
The company name is CenturyLink. Rollout of the new brand will take place over time; until then, customers may continue to see the Qwest name and logo.

2. Will my business phone number or local service change?
Your telephone number will remain the same and you will continue to receive the same reliable service as today.

3. Will the merger affect my current network(s)?
No, the networks of the two combined companies will remain the same at the time of the merger.

4. Will customer service numbers or email addresses change for Qwest or CenturyLink?
No, at this time all customer care phone numbers and e-mail boxes for the combined company will remain the same. If any changes occur at a later time, we will contact you with the new numbers and/or e-mail boxes.

5. Will my bill look different? If I have electronic or paperless billing, will there be changes to the site and logins?
There are no changes planned at this time. Your Qwest and CenturyLink invoices will remain the same along with electronic and paperless billing web sites and log-ins. You will be notified if any changes occur at a later time.

6. Will the way I make payments change?
Please continue to make your payments as you do today. The same Qwest and CenturyLink payment addresses will be used. If there are changes, you'll be notified.

7. If I get a Qwest and a CenturyLink bill today, will I continue to get two bills after merger? If so, can I get one bill for all services?
Yes, you will continue to receive two bills, a CenturyLink bill for CenturyLink services and a Qwest bill for Qwest services. There are no immediate plans to combine the two invoices; you will be notified if this option becomes available.

8. Will my pricing change? Will Qwest's and CenturyLink's contract terms/conditions remain the same?
There are no plans to change the current pricing and terms/conditions.

9. Will my customer care and sales contacts change after the merger? If so, what will be done to ensure the same level of service and responsiveness?
We are committed to keeping sales and customer care changes to a minimum. If there are any changes to your sales or customer care contacts, you will be notified.

10. Can I get out of my (Qwest) verbal agreement early without incurring ETA charges?
No, contract/agreements remain in place. If an agreement is broken, contractual ETA charges will be billed.

11. If I subscribe to both Qwest and CenturyLink services, who will now handle my combined accounts?
The current Qwest and CenturyLink sales and customer care teams will continue to handle your telecom needs. You will be notified if there are any changes to your current sales and support teams.

Have additional questions about the merger? Please contact us.

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Merger Blog

April 1, 2011 by Chris Ancell
A New Day

Today, we are very excited to announce that Qwest is becoming CenturyLink, creating the third-largest telecommunications company in the U.S.

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Merger Press Release

CenturyLink, Inc. and Qwest Communications today completed their merger, creating the nation's third largest telecommunications company in the United States.

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