Supplying customer-satisfying Wi-Fi allows market share growth in a competitive environment by getting telecom services right.
Slow Wi-Fi performance negatively impacted the Internet experience for business and vacationing guests. Customer conversations focused on complaints and Hilton Corporate executives pressed for a solution to protect the firm's brand, market share and room pricing.
The General Manager selected the CenturyLink® Ethernet, CenturyLink® Networking Internet Port solutions from among two competing vendors. CenturyLink project managers oversaw the permitting, construction and deployment of the 50 Mbps fiber circuit to the hotel's mountain location.
Benefits and Results