CASE STUDIES 

Youth Dynamics

CenturyLink® Managed Office helps Youth Dynamics improve productivity and have more time to devote to helping youth.

Improved Efficiency, Performance and Reliability Across Multiple Locations

Challenge

  • Consolidate voice and Internet provider contracts under one provider across all 22 locations
  • Converge, voice and data service on a reliable, high-speed network
  • Reduce costs
  • Simplify administration, with 24/7 tech support

Solution

  • Shift all sites to CenturyLink Managed Office Essentials for voice and data service over a high-speed fiber optic network.
  • Equipment parity at all 21 locations with cloud-based features such as voicemail, administration portal

Benefits and Results
Youth Dynamics reduced its operating costs with the new, fully managed solution for both voice and data. The managed service also eliminated hidden capital costs of future software upgrades.

End-to-end management from CenturyLink also freed the IT manager for strategic technology projects. She was unburdened from juggling multiple provider contracts and tech support teams. For a small team in the nonprofit world, freeing time and resources to spend on new ideas was a big productivity boost.

Youth Dynamics’ employees throughout the state increased their efficiency with Hosted VoIP features including the Outlook toolbar, easy voicemail management, call routing and more. Staying connected and coordinating patient care became easier as the phone system became more reliable and simpler to use.

We chose CenturyLink because they were able to bring our statewide voice and data service under one umbrella as a managed service while lowering our costs and setting us up to achieve even more using the game-changing productivity and video capabilities enabled by our powerful new network.
Vicki Lapp
IT Manager
Youth Dynamics, Inc.

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