The old point-to-point network between branches and the central office was so slow that customers at First Southwest Bank had to wait for simple transactions to complete with their tellers. New products and services weren’t being launched and their failover site for disaster recovery left them open to the threat of a single natural disaster.
First Southwest Bank worked with CenturyLink to tie all the branches and headquarters together on a high-bandwidth platform with IQ MPLS Network Solution. This replaced multiple vendors the bank depended on for unreliable service and gave them redundancy in case of a natural disaster. With a simpler, faster network—speeds went from 1.5Mbps to 10Mbps—voice and data were consolidated into a single platform and customer satisfaction rose quickly.
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