Retail Solutions

CenturyLink provides reliable and centrally manageable contact center and network services, so businesses can operate and grow without pain. By using a centrally manageable network and consolidating to one vendor, you can view customer and inventory data, conduct analysis to combine online and in-store strengths and improve productivity, loyalty and sales—all in real-time.

Consolidate Networks and Operations to Reduce Costs

A strong and enhanced network allows for frictionless business operations, because it provides the foundation needed to leverage advanced tools for inventory management, multi-channel sales, enhanced order fulfillment processes and product placement. With services from CenturyLink, our customers have been able to:

• Take orders online, then manage and track them to in-store fulfillment.
• Provide service channels with real-time visibility into orders and customer information.
• Give call center agents visibility into relevant cross-sells, up-sells and promotions.
• Provide information to in-store employees so that customers can be better served while in-store.
• Integrate point of sale (POS) information with a customer's past history.
• Provide call centers access to Web customer transaction data.
• Manage inventory seamlessly between locations.

As online and over-the-phone purchases become more popular, a CenturyLink contact center may be your solution for your customer service, inbound or outbound calling needs. A contact center provides design, build and run services for networked interactive voice response (IVR) and speech recognition solutions. Whether in-house or at a CenturyLink-managed center, with a contact center, you can easily deploy applications without purchasing expensive, proprietary equipment and ultimately reduce operational expenses.

Advanced Reporting with Control Center

Control Center is a free, secure, self-service Web portal that provides access to critical tools. It's an easy-to-use, business-friendly resource that helps you answer your largest—and sometimes your smallest—data and network questions.

• eBilling Manager—Centralize local and national billing information across your CenturyLink™ service offerings, including detailed reporting and analytics tools.
• Repair Manager—Create and track status of trouble tickets.
• Inventory Manager—View inventory and make configuration changes.
• Statistics Manager—View historical and real-time network statistics and create detailed reports.
• Status Manager—Stay informed of your network status and performance.
• Administration Manager—Create and manage secure profiles for your enterprise users.