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Contact Center

Offering a variety of access feature-rich services, our contact center options give you the control and savings your bottom line demands, while offering the resources you need to provide the ultimate customer experience. Our highly scalable and secure environments are PCI-compliant, HIPAA-ready and offer geographical redundancy. Manage virtually all aspects of your services through a powerful web portal with little-to-know upfront capital investments.

Explore the Full Portfolio of Contact Center Options

CALL ROUTING SERVICES

Intelligent Pre-Route (IPR) >

Create a faster call experience for customers with efficient distribution of calls across locations.

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Interaction Routing >

Improve sales and service through state-of-the-art routing and reporting capabilities.

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INTERACTIVE VOICE RESPONSE (IVR) SERVICES

Hosted IVR >

Evaluate who your customers are and what they expect to create the ultimate customer experience.

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EZ Route >

Manage information requests with a network-based, self-help interactive voice responsive system.

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OUTBOUND NOTIFICATION

Notify >

Notify customers about important information using a robust, multi-channel system.

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TOLL-FREE SERVICES

Toll-Free Service >

Maximize the efficiency of your business while providing a quality service for your customers.

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IP Long-Distance and Toll-Free Service >

Reach farther with domestic and international outbound long distance and inbound toll-free calls.

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From Our Industry Experts

Overall, the voice network we implemented is supporting our goal to deliver exceptional service to our customers.

Andy De La Cruz  • Manager of Network Engineering
Boyd Gaming

Network Maps

The CenturyLink network covers the entire continental United States, and hundreds of international destinations.

View Network Maps >

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