Contact Center

User-Friendly Technology to Connect with Your Customers

Provide the ultimate customer experience with our feature-rich contact center services.

Explore Our Full Portfolio of Contact Center Options

Our highly scalable and secure environments are PCI-compliant, HIPAA-ready and offer geographical redundancy. Manage virtually all aspects of your services through a powerful web portal with little-to-know upfront capital investments.

Call Routing Services

Intelligent Pre-Route (IPR)
Create a faster call experience for customers with efficient distribution of calls across locations.
Interaction Routing
Improve sales and service through state-of-the-art routing and reporting capabilities.

Interactive Voice Response (IVR) Services

Hosted IVR
Evaluate who your customers are and what they expect to create the ultimate customer experience.
EZ Route
Manage information requests with a network-based, self-help interactive voice responsive system.

Toll-Free Services

Toll-Free Service
Maximize the efficiency of your business while providing a quality service for your customers.
IP Long-Distance & Toll-Free
Reach farther with domestic and international outbound long distance and inbound toll-free calls.
Overall, the voice network we implemented is supporting our goal to deliver exceptional service to our customers.
Andy De La Cruz • Manager Network Engineering
Boyd Gaming Corporation

Network Maps

The CenturyLink network covers the entire continental United States and has one of the largest fiber footprints. Internationally, we provide coverage to hundreds of destinations.

More Services and Solutions for You

Voice Solutions

Ensure your voice technology helps overcome business challenges.

Web Conferencing

Fully integrated voice, web and desktop video conferencing in one intuitive interface.

Contact an Expert

Chat with Us

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Call Us

Call us for further assistance:

800-871-9244

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