Domestic Toll-Free

Be Efficient, Cut Costs and Keep Your Customers Close with Toll-Free Services

With CenturyLink® Toll-Free Service you can reduce your operational costs and maximize the efficiency of your business while providing quality service for your customers.

Our powerful, technologically advanced 8XX toll free service solution offers enhanced routing features that effectively distribute and manage calls to contact centers and that can be tailored to your changing business needs. This includes facilitating pre- and post-sale customer contact, order taking, product support, and other key customer-service functions. Toll Free Service provides flexible services to accommodate changing call volumes. You'll have a cost-effective way to facilitate pre and post-sale customer contact, order taking and product support. We just don't provide you with a toll-free number, we conduct continuous audits and service reviews to ensure your service is meeting your needs and your billing is transparent and accurate.

Benefits

Maximize Customer Satisfaction and Increase Customer Retention by Providing Immediate, Personal Access to Your Company

Reduce Transport Costs and Increase Contact Center Effectiveness

Enjoy Worry-Free, Uninterrupted Business Toll-Free Services

Change Toll-Free Services Based on the Ebb and Flow of Your Business

Set Up Your Service Quickly and Get Answers to Your Questions with a Dedicated Support Team

Experience the Reliability of Your Toll-Free Calls Being Carried to the CenturyLink IP Network That Stretches More Than 25,000 Miles

Receive Clear Calls and Reliable Service

Converge Your Voice, Data and Video Needs and Work with One Provider and Customer Service Team When Your Business is Ready to Grow

*The Business Prime package does not include Business voicemail as a feature. Business voicemail can be purchased separately at a discounted rate.

Features

Custom Pricing Plans with a Variety of Origination, Routing and Termination Features

International Toll-Free Origination

Seamless Integration With Other Voice and IP Products

24/7/365 Customer Support

Comprehensive Service Level Agreements (SLAs)

Integrated Billing and Custom Reporting Capabilities

Tailored Call Coverage

Payphone Blocking

Project Account Codes (PACs)

Transfer and Release (TnR)

Dialed Number Identification Service (DNIS) Delivery

Real-Time Automatic Number Identification (ANI) Delivery

Linking Features

Ring-to Level Billing

Extensive Routing Features

  • Time-of-day, day-of-week and holiday routing
  • Geographic routing (originating number plan area (NPA), NPA-NXX or 10-digit automatic number
  • Identification (ANI), state or LATA of caller)
  • GeoPlus routing (customized geo-coded routing)
  • Percentage-allocation routing
  • Direct termination overflow (DTO) routing
  • SuperTrunk (DTO) routing
  • In-switch overflow trunk (DTO) routing
  • Busy-ring-no-answer (BRNA) routing
  • Alternate call plan routing

Modify and Schedule Changes to Many Existing Call Plan Features Using Control Center, Our Web-Based Account Management Tool

Because it's upgradable, we have more confidence in the phone system. We know that in the future we can grow it as required and we can incorporate new technologies as they become available."
George Peck • Vice President
Aurora Chamber of Commerce

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