Skip to main content

With CenturyLink® Toll-Free Service you can reduce your operational costs and maximize the efficiency of your business while providing quality service for your customers. Our powerful technologically advanced 8XX toll free service solution offers enhanced routing features that effectively distribute and manage calls to contact centers and that can be tailored to your changing business needs. This includes facilitating pre- and post-sale customer contact, order taking, product support, and other key customer-service functions.


Quit Overpaying and Minimize Operational Costs with Toll Free Services

Toll Free Service is a technologically advanced 8XX number that provides a complete set of routing features. These features effectively distribute and manage calls to contact centers reducing your operational costs and maximizing the efficiency of your business while providing quality service for your customers. Toll Free Service provides flexible services to accommodate changing call volumes. You'll have a cost-effective way to facilitate pre and post-sale customer contact, order taking and product support. We just don't provide you with a toll-free number, we conduct continuous audits and service reviews to ensure your service is meeting your needs and your billing is transparent and accurate.

How it Works

A toll-free number is a virtual address that can point to one or more locations using intelligent network databases for routing criteria. The call is paid by your company, so it's free for the caller. The toll-free number can terminate to either switched or dedicated terminating addresses (TAs). A switched number is a 10-digit public switched telephone network (PSTN) that is dialed and points to a single, physical location in the network. A dedicated number is an internal identifier to the CenturyLink network that points to a single, physical location.

  • Custom pricing plans with a variety of origination, routing and termination features
  • International toll-free origination
  • Seamless integration with other voice and IP products
  • 24/7/365 customer support
  • Comprehensive service level agreements (SLAs)
  • Integrated billing and custom reporting capabilities
  • Tailored call coverage
  • Payphone blocking
  • Project account codes (PACs)
  • Transfer and release (TnR)
  • Dialed number identification service (DNIS) delivery
  • Real-time automatic number identification (ANI) delivery
  • Linking features
  • Ring-to level billing
  • Extensive routing features
    • Time-of-day, day-of-week and holiday routing
    • Geographic routing (originating number plan area (NPA), NPA-NXX or 10-digit automatic number
    • identification (ANI), state or LATA of caller)
    • GeoPlus routing (customized geo-coded routing)
    • Percentage-allocation routing
    • Direct termination overflow (DTO) routing
    • SuperTrunk (DTO) routing
    • In-switch overflow trunk (DTO) routing
    • Busy-ring-no-answer (BRNA) routing
    • Alternate call plan routing
  • Modify and schedule changes to many existing call plan features using Control Center, our web-based account management tool
  • Maximize customer satisfaction and increase customer retention by providing immediate, personal access to your company
  • Reduce transport costs and increase contact center effectiveness
  • Enjoy worry-free, uninterrupted business toll-free services
  • Change toll-free services based on the ebb and flow of your business
  • Set up your service quickly and get answers to your questions with a dedicated support team
  • Experience the reliability of your toll-free calls being carried to the CenturyLink IP network that stretches more than 25,000 miles
  • Receive clear calls and reliable service
  • Converge your voice, data and video needs and work with one provider and customer service team when your business is ready to grow
From Our Industry Experts

Because it's upgradable, we have more confidence in the phone system. We know that in the future we can grow it as required and we can incorporate new technologies as they become available.

George Peck  • Vice President  • Aurora Chamber of Commerce

Network Maps

The CenturyLink network covers the entire continental United States, and hundreds of international destinations.

View Network Maps >