With CenturyLink® Toll-Free Service you can reduce your operational costs and maximize the efficiency of your business while providing quality service for your customers. Our powerful technologically advanced 8XX toll free service solution offers enhanced routing features that effectively distribute and manage calls to contact centers and that can be tailored to your changing business needs. This includes facilitating pre- and post-sale customer contact, order taking, product support, and other key customer-service functions.
Toll Free Service is a technologically advanced 8XX number that provides a complete set of routing features. These features effectively distribute and manage calls to contact centers reducing your operational costs and maximizing the efficiency of your business while providing quality service for your customers. Toll Free Service provides flexible services to accommodate changing call volumes. You'll have a cost-effective way to facilitate pre and post-sale customer contact, order taking and product support. We just don't provide you with a toll-free number, we conduct continuous audits and service reviews to ensure your service is meeting your needs and your billing is transparent and accurate.
A toll-free number is a virtual address that can point to one or more locations using intelligent network databases for routing criteria. The call is paid by your company, so it's free for the caller. The toll-free number can terminate to either switched or dedicated terminating addresses (TAs). A switched number is a 10-digit public switched telephone network (PSTN) that is dialed and points to a single, physical location in the network. A dedicated number is an internal identifier to the CenturyLink network that points to a single, physical location.
Because it's upgradable, we have more confidence in the phone system. We know that in the future we can grow it as required and we can incorporate new technologies as they become available.
George Peck • Vice President • Aurora Chamber of Commerce