EZ Route provides contact-center functionality that lets you answer calls, provide messages and announcements, and support call routing to live agents or other IVR applications through a menu-driven interface.
With EZ Route you can answer calls, provide messages, create announcements and support call routing to live agents or other IVR applications through a menu-driven interface. You can quickly and easily develop a voice menu and routing scheme via a web-based, graphical user interface (GUI). This includes assigning toll-free numbers and transfer-to numbers for routing. You can record your own announcements or upload professionally-recorded audio files. You can also upload your own routing tables and modify them as frequently as you want.
No capital investment.
Calls routed to the correct location the first time, saving transport costs for bridged calls.
Pricing on a per-call rate.
Use your existing infrastructure easily integrate with industry-leading ACDs and private branch exchanges (PBXs).
Design your call management program to meet your changing business needs and deploy changes.
Build custom solution applications in 30 minutes using the web-enabled IVR application wizard.
Improve customer service.
Change routing options in real time and route to multiple locations or departments to handle call traffic spikes.
Provide current status information to callers that can be updated in near real time.
Touch-Tone and Speech-Recognition Capabilities
Extensive Routing Options
Go To Node Enables Calls to Route from One EZ Route Application to Another
Busy / No Answer Messages
Disaster Recovery Capabilities
Comprehensive, Web-Enabled IVR Application Wizard
Busy Ring / No Answer Overflow
Supported by CenturyLink's Fully Redundant, Geographically-Dispersed Network
Customizable Hold Music
Unlimited Port Availability
Pricing Based on Number of Calls Made
How It Works
Inbound toll-free calls are routed to EZ Route. Based on your customized application design, calls are answered via touch-tone or a speech-recognition menu. The caller inputs a menu choice or provides ANI or DNIS information that is then matched to the EZ Route application. If the caller needs to speak with a live agent, the call is routed appropriately.
More Services and Solutions for You
Create a faster call experience for customers with efficient distribution of calls across locations.