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Product Details

CenturyLink services and offers are not available everywhere. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area at its sole discretion without notice. Services and subscriptions require credit approval and deposit may be required. Promotion details about site offers are also available.

 

Table of Contents:

High-Speed Internet, Pure Broadband, Fiber Internet or Internet Basics

High-Speed Internet and Prism TV Claims

Home Phone (Voice) Services

Prism TV

DIRECTV

Verizon

Smart Home

Referral Program

Vacation Services

Terms and Conditions

Taxes, Fees and Surcharges

Promotional Offers

Bundled Services

 

 

High-Speed Internet, Pure Broadband, Fiber Internet or Internet Basics

A one-time High-Speed Internet (Pure, Fiber Internet, Internet Basics) activation fee will apply. An additional monthly or flat fee, installation fee, and separate shipping and handling fee may apply to customer's modem or router, depending on High-Speed Internet (HSI) package and options selected. Offer may not be combined with other promotions.

 

Customers must accept High-Speed Internet Subscriber Agreement prior to using service. Listed broadband speeds vary due to conditions outside of network control, including customer location and equipment, and are not guaranteed. In some areas, a telephone landline may be required as a part of the service but only for the purpose of data traffic transmission/connection and cannot be used for voice traffic transmission, except 911 services.

 

If a term agreement applies to service offer, an early termination fee will apply: As determined by service location, an early termination fee will apply as either a flat $99 fee or the applicable monthly recurring service fee multiplied by the number of months remaining in the minimum service period, up to $200.

 

CenturyLink Internet Basics Service: CenturyLink Internet Basics Program is available to residential customers only who qualify based on meeting income level eligibility requirements, and/or is receiving benefits from a qualifying federal assistance program, and requires remaining eligible for the entire offer period. Qualifying customers may keep the service under the program for a maximum of sixty months after service activation provided customer still qualifies at that time.

 

CenturyLink @Ease®: Residential CenturyLink High-Speed Internet services ("HSI") include Anti-Virus protection and a PC Health check-up except customers subscribing to CenturyLink Internet Basic service (without features) or other ISPs are not eligible for Antivirus Online. For additional protection, HSI customers can subscribe to a CenturyLink @Ease Package (a monthly recurring fee will apply excluding taxes and any additional services not listed below). Standard Package includes Desktop and Internet Security, PC Support Services ("PCSS") Level I, Online Backup (5GB), Inside Wire Maintenance and PC Protection Plan. Advanced Package includes Standard Package services (with Online Back-up (50GB) and PCSS Level II) and Equipment Lifetime Warranty with Modem Purchase. Ultra Package includes Advanced Package services (with 200GB Online Back-up and PCSS Level III), Identity Theft Protection, Roadside Assistance and Home Visit discount. Desktop and Internet Security, PCSS, and On-line back-up covers one High-Speed Internet residential line (up to five devices per household) and PC Protection Plan covers two computers. One license applies to Inside Wire Maintenance, Modem Warranty, Roadside Protection and Identity Theft Protection (covers two individuals). Go to http://www.centurylink.com/home/ease/ for complete Package descriptions. Additional restrictions will apply. Certain services within the CenturyLink @Ease packages are provided by third parties, not CenturyLink, and customers must agree to those third parties' terms and conditions for such services.

 

Norton AntiVirus Online: With these services, customer receives the right to use the products on the specified number of PCs during customer's subscription term with CenturyLink, which begins upon initial installation and activation of the product. These services include protection updates and/or new product features as available throughout the subscription term, subject to acceptance of either the Norton License Agreement or Terms of Service, whichever is applicable, included with these products and available for review at www.symantec.com. Features may be added, modified, or removed during the service period. Customers subscribing to CenturyLink Internet Basic service (without features) or other ISPs are not eligible for Norton Antivirus Online. Copyright © Symantec Corporation. All rights reserved. Symantec Logo, the Checkmark Logo, Norton, and Norton 360 are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries.

 

 

High-Speed Internet and Prism TV Claims

Consistent Speed Claims: Consistent speed claims are based on providing High-Speed Internet customers with a dedicated, virtual-circuit connection between their homes and the CenturyLink central office.

 

Private, Direct Connection and Speed Claims: Private, direct connection and/or speed claims are based on providing High-Speed Internet customers with a dedicated, virtual-circuit connection between their homes and the CenturyLink central office.

 

Speed Demo Chart: Speeds provided above may not be typical or standard and each user may not experience the exact same results as depicted for each category. Listed broadband speeds vary due to conditions outside of network control, including customer location and equipment, and are not guaranteed. Listed download speeds are not available in all areas; contact CenturyLink to determine the download speeds in your area.

 

One Gig Broadband: Up to 1 Gbps residential speed is available in select areas only. The claim "100 times faster" is based on Akamai's State of the Internet 4Q2013 report that concluded that the average American broadband connection speed is 10 Mbps. Broadband speeds will vary due to conditions outside of network control, including customer location and equipment, and are not guaranteed. Restrictions apply. Contact CenturyLink for details.

 

HD claim for Prism TV: HD channel claims based on comparison of competitor's listed HD channel availability, excluding HD content On Demand, on individual competitor's websites as of 06/06/14.

 

 

Home Phone (Voice) Services

A one-time voice activation fee will apply to home phone subscriptions including VOIP services. For Home Phone services bundled with Fiber Internet offers only: During a power outage, you will not be able to place or receive any calls, including 911 calls, unless you have functioning battery backup power available. Customer is responsible for having and maintaining battery backup.

 

Basic Phone: Applies to one residential phone line with direct-dial local voice calling only; excludes commercial use, dial-up internet connections, conference lines, directory and operator assistance, multi-party conference calls, or other non single path person to person conversation or voice message. CenturyLink reserves the right to move a customer on this plan to an alternative plan if usage on the plan does not resemble typical residential, local voice calling. Calling features, nationwide calling, and international calling are not available.

 

Home Phone Plus: Applies to one residential phone line with direct-dial local voice calling, preselected local calling features, and choice of long distance calling service plans; excludes commercial use, dial-up internet connections, conference lines, directory and operator assistance, multi-party conference calls, or other non single path person to person conversation or voice message. CenturyLink reserves the right to move a customer on this plan to an alternative plan if usage on the plan does not resemble typical residential voice calling. Nationwide and international calling available for additional per minute and/or per month charges; all applicable rates are posted to the Website.

 

Economy Pack Plus: Applies to one residential phone line with direct-dial local voice calling, preselected local calling features, and includes 30 minutes Long Distance (Interstate and Intrastate) with $0.05 per minute after the initial 30 minutes. Unused minutes will not roll over to next month. Service excludes commercial use, dial-up internet connections, conference lines, directory and operator assistance, multi-party conference calls, or other non single path person to person conversation or voice message. CenturyLink reserves the right to move a customer on this plan to an alternative plan if usage on the plan does not resemble typical residential voice calling. International calling available for additional per minute and/or per month charges; all applicable rates are posted to the Website.

 

Home Phone with Unlimited Nationwide Calling: Service applies to one residential phone line with direct-dial, local and nationwide long distance voice calling from home phone, including Alaska, Puerto Rico, Guam, and U.S. Virgin Islands; excludes commercial use, call center, data and facsimile services (including dial-up Internet connections, data services, and facsimile; each may be billed at $0.10 per minute), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, or multi-housing units. Usage will be monitored for compliance and service may be suspended/terminated for non-compliance. An additional charge may be assessed to customer if usage consistently exceeds 5,000 minutes/mo. International calling billed separately.

 

LifeLine Phone Service: Lifeline is available to residential customers only who qualify based on meeting income level eligibility requirements, and/or is receiving benefits from a qualifying federal assistance program, and requires remaining eligible for the entire offer period. The Lifeline program is a governmental assistance program that provides discounts on telephone service to qualifying consumers in every U.S. state, territory, and commonwealth. The amount of discount and qualifications for participation can vary by state. Consumers may be eligible if they participate in certain federal or state assistance programs or have a household annual gross income at or below 135% of the federal poverty level. Qualifying residents of American Indian and Alaskan Native tribal lands may also be eligible for up to an additional $25 per month of enhanced Lifeline support. Additionally, a discount on the one-time charge for establishing service may be available for qualifying residents of tribal lands through the Tribal Link-Up program. The Lifeline discount is available for one telephone per household, which can be either a wireline or wireless telephone. Lifeline service is not transferable, and only eligible consumers may enroll in the program. Documentation of eligibility is required to enroll. Consumers who willfully make false statements in order to obtain Lifeline telephone service can be punished by fine or imprisonment and can be barred from the program.

 

 

Prism TV

CenturyLink Prism TV: Subscription to Prism service in certain Prism territories may require a separate local phone service and preclude customers from purchasing High-Speed Internet services from any third party. If a term commitment is required for a listed Prism offer and customer terminates those services before the end of the applicable term commitment, CenturyLink will assess an early termination fee of up to $20, multiplied by the number of months remaining in customer's then-current term commitment. Service includes digital channels (including local channels), one or two set-top box(es) (STB), depending upon plan selected (except Prism Complete Lite) one modem gateway, and up to four standard direct video streams to residence. CenturyLink-provided set-top boxes are required to view TV. Local channel availability varies by market. High-Definition (HD) service may be added to Prism Essential TV or Complete TV package for an additional $11.99/month (after applicable 3 month promotional offer for Essential, 6 month offer for Complete, 12 month offer for Premium and Preferred); HD service not available with lowest level of both HD availability and the maximum number of HD video streams (between zero and four) a customer can view and record in HD at any one time (remaining streams will be standard definition) regardless of the number of set-top boxes in the household. Additional charges will apply for additional programming packages, movie channel subscriptions (except for Prism Premium TV plan and certain movie subscriptions included in Prism Preferred TV Package), Pay Per View movies and events, On Demand purchases, and premium services/subscriptions for all plans. Caller ID service must be purchased separately to enable the on-screen Caller ID feature; Caller ID feature is not available in all areas.

 

Equipment: CenturyLink-issued equipment and professional installation are required. Professional installation provided at no additional charge for standard install; other fees may apply for abnormal situations. Included equipment will vary and determined by Prism Package selected. Equipment Return Policy (30 days after service disconnect; applicable charges for unreturned/damaged equipment) applies; see Prism Terms and Conditions at www.centurylink.com.

 

Set Top Box: A $9.99 monthly recurring charge ("MRC") for each set-top box will apply.

 

DVR: A $9.99 Whole Home DVR ("DVR") monthly recurring charge ("MRC") will apply when DVR service is purchased (after applicable promotional offer). The MRC for DVR service will be waived for the first three months for Prism Essential (first twelve months for Prism Complete, Preferred and Premium.) Customer must cancel DVR service by calling CenturyLink Customer Service before the end of the promotional period to avoid monthly charges or the standard MRC for DVR service will apply until services are canceled. Service downgrades will impact offers. Additional restrictions may apply.

 

Prism on the Go: Prism on the Go offers content through the ctl.net portal, programmer supplied apps (e.g., HBO Go), and an internal facilities based app (Prism TV app). The content accessible to individual subscribers depends on their Prism package, device, location, and how they are accessing the content and will vary accordingly. Third party terms and conditions apply to programmer supplied apps.

 

Prism TV app (Mobile app): Certain content can be viewed within subscriber's home only. Download and viewing ability requires subscription to a Prism TV package, qualifying device, and Wi-Fi connection when away from home. Terms and conditions apply.

 

Prism app center (Dashboard app): Dashboard app requires subscription to a Prism TV package. Content applicable to social media and vendor apps can be viewed on your TV only. Third party terms and conditions apply.

 

HBO GO® and MAX GO®: HBO GO® and MAX GO® are only accessible in the US and certain US territories where a high-speed broadband connection is available. Minimum 3G connection is required for viewing on mobile devices. Requires subscription to HBO and Cinemax. Other restrictions may apply. © Home Box Office, Inc. All rights reserved. HBO® and related channels and service marks are the property of Home Box Office, Inc.

 

Wireless Set Top Box ("WSTB"): Limit 5 per household. Requires power and connection to TV; range of wireless signal is limited. A monthly recurring fee ("MRC") of $9.99 per WSTB applies. A one-time charge of $49.99 per WSTB will apply.

 

 

DIRECTV

1 DIRECTV On Demand: Access to available DIRECTV On Demand programming is based on package selection. Actual number of TV shows and movies will vary. Some DIRECTV CINEMA and On Demand content requires an HD DVR (HR20 or later) or DVR (R22 or later), DIRECTV CINEMA Connection Kit and broadband Internet service with speeds of 750 kbps or higher and a network router with an available Ethernet port are required. Visit www.directv.com/movies for details.

 

2 Genie: Additional and Advanced Receiver fees apply. $99 Wireless Genie Mini fee applies. Whole-Home HD DVR functionality requires a Genie HD DVR connected to one television and a Genie Mini, H25 HD Receiver(s) or a DIRECTV Ready TV/Device in each additional room. Limit of three remote viewings per Genie HD DVR at a time. Wireless functionality not available on television connected to Genie HD DVR. Visit www.directv.com/genie for complete details. Actual range of wireless signal varies and may be affected by several factors including, but not limited to: home construction materials, obstructions, electromagnetic interference and other environmental factors. Connections of Wireless Genie Mini to TV and power source are required. For residential use in a single household only.

 

3 DIRECTV HD: To access DIRECTV HD programming, HD equipment is required. Number of HD channels varies based on package selection. Not all titles available in 1080p. To view programs in 1080p, the following are required: an HD DVR Receiver (model HR20 or higher), an HDMI cable connecting the receiver and the television, and a high-definition 1080p24 television. Not all models are compatible.

 

4 DIRECTV Sports: Blackout rules and other conditions apply to sports programming. Access to programming based on package selection. Program must air in HD to record in HD. All sports subscriptions will automatically continue each season at special renewal rates unless customer calls to cancel prior to start of season. Subscriptions cannot be cancelled (in part or in whole) after the start of the season and subscription fees cannot be refunded. Commercial locations require an appropriate licensee agreement.

 

5 DIRECTV Everywhere: Functionality varies by compatible device and location. Only select networks corresponding to your package selection are available for live streaming and may vary by location and device. Additional charges may apply. In-home live-streaming feature requires home-based Wi-Fi connection and Internet-connected HD DVR. Out-of-home viewing requires high-speed internet connection. All functions and programming subject to change at any time. Visit www.directv.com/everywhere for a list of compatible devices (sold separately) and complete details. Data charges may apply.

 

6 DIRECTV Apps: Certain remote control functions require a standard DIRECTV remote. Remote control functionality requires a home based Wi-Fi connection. TV Apps require a Genie (model HR34 and later, model C31 and later) or a DIRECTV HD DVR receiver (model HR21 and later) or DIRECTV HD Receiver (model H21 and later) and Internet connection. Visit www.directv.com/apps for complete details.

 

Use of the DIRECTV mobile apps are licensed under DIRECTV's current End User License Agreement. Use of the DIRECTV mobile apps are also subject to DIRECTV's privacy policy and other legal policies, including DIRECTV's Customer Agreement for users who are DIRECTV customers.

 

7 Game Mix: For full Mix Channel and Interactive functionality, HD equipment model H/HR 21 or later is required.

 

 

Verizon

Verizon Wireless: Surcharges (incl. Fed. Univ. Svc. of 16.1% of interstate & int'l telecom charges (varies quarterly), 16 Regulatory & 88 Administrative/line/mo., & others by area) are in addition to monthly fees and not taxes (details: 1-888-684-1888); gov't taxes & our surcharges could add 6% 43% to your bill. Activation/upgrade fee/line: up to $35. Verizon Wireless Important Consumer Information: Subject to Cust. Agmt, Calling Plan & credit approval. Up to $350 early termination fee/line & $15/200 MB after allowance. Offers & coverage, varying by svc, not available everywhere. See verizonwireless.com for details. Verizon Wireless services billed separately in some areas. By activating Verizon Wireless service and accepting a discount on CenturyLink service, you consent to Verizon Wireless sharing your account information with CenturyLink to the extent necessary to determine eligibility for the discount. © Verizon Wireless.

 

 

Vacation Services

Vacation Program: Offer available to residential customers only. Only certain CenturyLink services are eligible for the Vacation Program; third-party services received through CenturyLink are not eligible. Offer may include a reduced monthly recurring charge for a predetermined number of months each year, retention of equipment and suspension of service, programming and agreement during Vacation Program activation. A zero balance for each applicable service is required for eligibility. If applicable to current service(s) subscription(s), contractual obligations will be put on hold during Vacation period but will resume once service is reinstated (early termination fees may apply if service(s) are changed or cancelled). For Voice and High-Speed Internet customers who don't contact CenturyLink to resume full activation of applicable services before the end of six-consecutive-month period, all applicable monthly charges, fees, surcharges, etc., will resume automatically. For Prism TV customers who don't contact CenturyLink to resume full activation of applicable services before the end of six-consecutive-month period, all applicable, original programming, set-top box, High-Definition and premium channel fees will resume automatically. The promotional programming package will not resume automatically; customer will need to contact CenturyLink to reinstate promotions and discounted service. Promotions, pricing and channels at the time the customer puts the service on vacation are subject to change during the vacation term. Vacation Program services will have restrictions and limitations that will vary for each applicable service. Contact CenturyLink for details.

 

 

Terms and Conditions

All products and services listed are governed by tariffs, local terms of service, or terms and conditions posted to http://www.centurylink.com/Pages/AboutUs/Legal/TermsAndConditions/.

 

 

Taxes, Fees and Surcharges

Taxes, fees, and surcharges apply, including a Carrier Universal Service charge, National Access Fee surcharge and state and local fees that vary by area and certain in-state surcharges. Cost recovery fees are not taxes or government-required charges use. Taxes, fees, and surcharges apply based on standard monthly, not promotional, rates.

 

 

Promotional Offers

Limited-time promotional offers may include special monthly pricing on services, associated items available with your purchase of services, and unique savings and performance capabilities.

 

 

Bundled Services

Monthly Rate for all Service Bundles: The monthly rate for all bundled services will apply while customer subscribes to all qualifying services. If one or more services are cancelled, the standard monthly fee will apply to each remaining service.

 

CenturyLink Double Bundle: Available in select areas. Qualifying services required. Services bundles are composed of either Unlimited Calling and High-Speed Internet plan or High-Speed Internet Plan and Television Plan. One to two year term agreement may apply as indicated in promotional advertising.

 

CenturyLink Triple Bundle: Available in select areas. Qualifying services required. Services bundles are composed of Unlimited Calling, High-Speed Internet and Television Plan. One to two year term agreement may apply as indicated in promotional advertising.

 

CenturyLink Price Guarantee: Offer requires customer to remain in good standing and terminates if customer changes their account in any manner including any change to the required CenturyLink services (cancelled, upgraded, downgraded), telephone number change, or change of physical location of any installed service (including customer moving from residence of installed services).