CenturyLink services and offers are not available everywhere. CenturyLink may change, cancel, or substitute offers and services, or vary them by service area at its sole discretion without notice. Credit approval and deposit may be required. Rates exclude taxes, fees and surcharges which are based on standard, not promotional, rate. If customer cancels one of the required bundled services during promotion, all promotional rates are void. Customer must remain in good standing and offer terminates if customer changes their account in any manner. Rates, packages and programming are subject to change without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at Terms and Conditions. See centurylink.com/help for taxes, fees and surcharges. Promotion details about site offers are also available.
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A one-time activation and professional installation fee (if selected) applies; self installation is available at no charge. CenturyLink provided modem may be required for High Speed Internet; lease ($9.99/mo. fee) or a one-time purchase ($99.99) option available (S&H applies).
Customers must accept High-Speed Internet Subscriber Agreement prior to using service. Listed broadband speeds vary due to conditions outside of network control, including customer location and equipment, and are not guaranteed. In some areas, a telephone landline may be required as a part of the service but only for the purpose of data traffic transmission/connection and cannot be used for voice traffic transmission, except 911 services.
If a term agreement applies to service offer, an early termination fee will apply. An early termination fee (up to $200 max. based on remaining number of months of service) will apply if service is cancelled before end of term.
CenturyLink® Internet Basics Service: CenturyLink Internet Basics Program is available to residential customers only who qualify based on meeting income level eligibility requirements, and/or is receiving benefits from a qualifying federal assistance program, and requires remaining eligible for the entire offer period. Qualifying customers may keep the service under the program for a maximum of sixty months after service activation provided customer still qualifies at that time.
CenturyLink @Ease®: Residential CenturyLink High-Speed Internet services ("HSI") include Anti-Virus protection and a PC Health check-up except customers subscribing to CenturyLink Internet Basic service (without features) or other ISPs are not eligible for Antivirus Online. For additional protection, HSI customers can subscribe to a CenturyLink @Ease Package (a monthly recurring fee will apply excluding taxes and any additional services not listed below). Standard Package includes Desktop and Internet Security, PC Support Services ("PCSS") Level I, Online Backup (5GB), Inside Wire Maintenance and PC Protection Plan. Advanced Package includes Standard Package services (with Online Back-up (50GB) and PCSS Level II) and Equipment Lifetime Warranty with Modem Purchase. Ultra Package includes Advanced Package services (with 200GB Online Back-up and PCSS Level III), Identity Theft Protection, Roadside Assistance and Home Visit discount. Desktop and Internet Security, PCSS, and On-line back-up covers one High-Speed Internet residential line (up to five devices per household) and PC Protection Plan covers two computers. One license applies to Inside Wire Maintenance, Modem Warranty, Roadside Protection and Identity Theft Protection (covers two individuals). Go to Home Ease for complete Package descriptions. Additional restrictions will apply. Certain services within the CenturyLink @Ease packages are provided by third parties, not CenturyLink, and customers must agree to those third parties' terms and conditions for such services.
Norton™ AntiVirus Online: With these services, customer receives the right to use the products on the specified number of PCs during customer's subscription term with CenturyLink, which begins upon initial installation and activation of the product. These services include protection updates and/or new product features as available throughout the subscription term, subject to acceptance of either the Norton License Agreement or Terms of Service, whichever is applicable, included with these products and available for review at www.symantec.com. Features may be added, modified, or removed during the service period. Customers subscribing to CenturyLink Internet Basic service (without features) or other ISPs are not eligible for Norton Antivirus Online. Copyright © Symantec Corporation. All rights reserved. Symantec Logo, the Checkmark Logo, Norton, and Norton 360 are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries.
Consistent Speed Claims: Consistent speed claims are based on providing High-Speed Internet customers with a dedicated, virtual-circuit connection between their homes and the CenturyLink central office.
Private, Direct Connection and Speed Claims: Private, direct connection and/or speed claims are based on providing High-Speed Internet customers with a dedicated, virtual-circuit connection between their homes and the CenturyLink central office.
Speed Demo Chart: Speeds provided above may not be typical or standard and each user may not experience the exact same results as depicted for each category. Listed broadband speeds vary due to conditions outside of network control, including customer location and equipment, and are not guaranteed. Listed download speeds are not available in all areas; contact CenturyLink to determine the download speeds in your area.
One Gig Broadband: Up to 1 Gbps residential speed is available in select areas only. Broadband speeds will vary due to conditions outside of network control, including customer location and equipment, and are not guaranteed. Restrictions apply. With speeds this fast, there are limitations experienced by all carriers and providers. Also, be aware that your speed will only be as fast as your device(s) and can be constrained by the processors, the network adapter, the operating system, the browser and the memory in your PC, Mac, iPad, Kindle, etc.
Recommended Computer Specifications:
A one-time voice activation fee will apply to home phone subscriptions including Digital Home Phone services. For Home Phone services bundled with Fiber Internet offers only: During a power outage, you will not be able to place or receive any calls, including 911 calls, unless you have functioning battery backup power available. Customer is responsible for having and maintaining battery backup.
Basic Phone: Applies to one residential phone line with direct-dial local voice calling only; excludes commercial use, dial-up internet connections, conference lines, directory and operator assistance, multi-party conference calls, or other non single path person to person conversation or voice message. CenturyLink reserves the right to move a customer on this plan to an alternative plan if usage on the plan does not resemble typical residential, local voice calling. Calling features, nationwide calling, and international calling are not available.
Home Phone Plus: Applies to one residential phone line with direct-dial local voice calling, preselected local calling features, and choice of long distance calling service plans; excludes commercial use, dial-up internet connections, conference lines, directory and operator assistance, multi-party conference calls, or other non single path person to person conversation or voice message. CenturyLink reserves the right to move a customer on this plan to an alternative plan if usage on the plan does not resemble typical residential voice calling. Nationwide and international calling available for additional per minute and/or per month charges; all applicable rates are posted to the Website.
Economy Pack Plus: Applies to one residential phone line with direct-dial local voice calling, preselected local calling features, and includes 30 minutes Long Distance (Interstate and Intrastate) with $0.05 per minute after the initial 30 minutes. Unused minutes will not roll over to next month. Service excludes commercial use, dial-up internet connections, conference lines, directory and operator assistance, multi-party conference calls, or other non single path person to person conversation or voice message. CenturyLink reserves the right to move a customer on this plan to an alternative plan if usage on the plan does not resemble typical residential voice calling. International calling available for additional per minute and/or per month charges; all applicable rates are posted to the Website.
Home Phone with Unlimited Nationwide Calling: Service applies to one residential phone line with direct-dial, local and nationwide long distance voice calling from home phone, including Alaska, Puerto Rico, Guam, and U.S. Virgin Islands; excludes commercial use, call center, data and facsimile services (including dial-up Internet connections, data services, and facsimile; each may be billed at $0.10 per minute), conference lines, directory and operator assistance, chat lines, pay-per-call, calling card use, or multi-housing units. Usage will be monitored for compliance and service may be suspended/terminated for non-compliance. An additional charge may be assessed to customer if usage consistently exceeds 5,000 minutes/mo. International calling billed separately.
LifeLine Phone Service: Lifeline is available to residential customers only who qualify based on meeting income level eligibility requirements, and/or is receiving benefits from a qualifying federal assistance program, and requires remaining eligible for the entire offer period. The Lifeline program is a governmental assistance program that provides discounts on telephone service to qualifying consumers in every U.S. state, territory, and commonwealth. The amount of discount and qualifications for participation can vary by state. Consumers may be eligible if they participate in certain federal or state assistance programs or have a household annual gross income at or below 135% of the federal poverty level. Qualifying residents of American Indian and Alaskan Native tribal lands may also be eligible for up to an additional $25 per month of enhanced Lifeline support. Additionally, a discount on the one-time charge for establishing service may be available for qualifying residents of tribal lands through the Tribal Link-Up program. The Lifeline discount is available for one telephone per household, which can be either a wireline or wireless telephone. Lifeline service is not transferable, and only eligible consumers may enroll in the program. Documentation of eligibility is required to enroll. Consumers who willfully make false statements in order to obtain Lifeline telephone service can be punished by fine or imprisonment and can be barred from the program.
Digital Home Phone: With Digital Home Phone Essential Voice, Customer will not be able to place or receive any calls, including 911 calls, if the Internet connection fails or becomes degraded, required equipment fails, or customer doesn't have electrical power for the service (unless you have functioning battery backup power available). 911 services may not be available if you change your service location before receiving confirmation from CenturyLink.
CenturyLink Prism TV: Subscription to Prism service in certain Prism territories may require a separate local phone service and preclude customers from purchasing High-Speed Internet services from any third party. An early termination fee of up to $20, multiplied by the number of months remaining in customer's then-current term commitment, if customer terminates Prism service before the end of the applicable term commitment (up to $250 max.), will apply. Service includes digital channels (including local channels), and up to four standard direct video streams to residence. CenturyLink-provided set-top boxes are required to view TV. Local channel availability varies by market; HD service not available with lowest level of both HD availability and the maximum number of HD video streams (between zero and four) a customer can view and record in HD at any one time (remaining streams will be standard definition) regardless of the number of set-top boxes in the household. Additional charges will apply for additional programming packages, movie channel subscriptions (except for Prism Premium TV plan and certain movie subscriptions included in Prism Preferred TV Package), Pay Per View movies and events, On Demand purchases, and premium services/subscriptions for all plans. Caller ID service must be purchased separately to enable the on-screen Caller ID feature; Caller ID feature is not available in all areas.
Equipment: CenturyLink-issued equipment and professional installation are required. Professional installation provided at no additional charge for standard install; other fees may apply for abnormal situations. Included equipment will vary and determined by Prism Package selected. Equipment Return Policy (30 days after service disconnect; applicable charges for unreturned/damaged equipment) applies; see Prism Terms and Conditions at www.centurylink.com.
Set Top Box: A $9.99/mo. set top box fee will apply to every Prism TV service subscription. A CenturyLink-provided set-top box ("STB") required to view TV. If customer elects to add a second or more STB, a $9.99/mo./STB fee (standard or wireless) will apply.
DVR and HD Service: If selected, a $9.99/mo. fee for Whole-Home DVR and $11.99/mo. fee for HD service will apply.
Modem: CenturyLink-provided modem required for Prism; lease ($9.99/mo. fee) or a one-time purchase ($99.99) option available (S&H applies).
Prism on the Go: Prism on the Go offers content through the ctl.net portal, programmer supplied apps and an internal facilities-based app (Prism TV app). The content accessible to individual subscribers depends on their Prism package, device, location, and how they are accessing the content and will vary accordingly. Third party terms and conditions apply to programmer supplied apps.
Prism TV app (Mobile app): Certain content can be viewed within subscriber's home only. Download and viewing ability requires subscription to a Prism TV package, qualifying device, and Wi-Fi connection when away from home. Terms and conditions apply.
Prism app center (Dashboard app): Dashboard app requires subscription to a Prism TV package. Content applicable to social media and vendor apps can be viewed on your TV only. Third party terms and conditions apply.
HBO GO® and MAX GO®: HBO GO® and MAX GO® are only accessible in the US and certain US territories where a high-speed broadband connection is available. Minimum 3G connection is required for viewing on mobile devices. Requires subscription to HBO® and Cinemax®. Other restrictions may apply. © Home Box Office, Inc. All rights reserved. HBO® and related channels and service marks are the property of Home Box Office, Inc.
Wireless Set Top Box ("WSTB"): A $9.99 monthly recurring fee per WSTB will apply for all Prism packages; limit 3 per household. A one-time $49.95 surcharge will apply to a second and third WSTB requested. Range is limited; power and connection to TV is required. Additional restrictions may apply.
1 DIRECTV On Demand: Access to available DIRECTV On Demand programming is based on package selection. Actual number of TV shows and movies will vary. Some DIRECTV CINEMA and On Demand content requires an HD DVR (HR20 or later) or DVR (R22 or later), DIRECTV CINEMA Connection Kit and broadband Internet service with speeds of 750 kbps or higher and a network router with an available Ethernet port are required. Visit www.directv.com/movies for details.
2 Genie: Additional and Advanced Receiver fees apply. $99 Wireless Genie Mini fee applies. Whole-Home HD DVR functionality requires a Genie HD DVR connected to one television and a Genie Mini, H25 HD Receiver(s) or a DIRECTV Ready TV/Device in each additional room. Limit of three remote viewings per Genie HD DVR at a time. Wireless functionality not available on television connected to Genie HD DVR. Visit www.directv.com/genie for complete details. Actual range of wireless signal varies and may be affected by several factors including, but not limited to: home construction materials, obstructions, electromagnetic interference and other environmental factors. Connections of Wireless Genie Mini to TV and power source are required. For residential use in a single household only.
3 DIRECTV HD: To access DIRECTV HD programming, HD equipment is required. Number of HD channels varies based on package selection. Not all titles available in 1080p. To view programs in 1080p, the following are required: an HD DVR Receiver (model HR20 or higher), an HDMI cable connecting the receiver and the television, and a high-definition 1080p24 television. Not all models are compatible.
4 DIRECTV Sports: Blackout rules and other conditions apply to sports programming. Access to programming based on package selection. Program must air in HD to record in HD. All sports subscriptions will automatically continue each season at special renewal rates unless customer calls to cancel prior to start of season. Subscriptions cannot be cancelled (in part or in whole) after the start of the season and subscription fees cannot be refunded. Commercial locations require an appropriate licensee agreement.
5 DIRECTV Everywhere: Functionality varies by compatible device and location. Only select networks corresponding to your package selection are available for live streaming and may vary by location and device. Additional charges may apply. In-home live-streaming feature requires home-based Wi-Fi connection and Internet-connected HD DVR. Out-of-home viewing requires high-speed internet connection. All functions and programming subject to change at any time. Visit www.directv.com/everywhere for a list of compatible devices (sold separately) and complete details. Data charges may apply.
7 Game Mix: For full Mix Channel and Interactive functionality, HD equipment model H/HR 21 or later is required.
Verizon Wireless Surcharges (incl. Fed. Univ. Svc. of 17.4% of interstate & int'l telecom charges (varies quarterly), 18¢ Regulatory & 95¢ Administrative/line/mo., & others by area) are in addition to monthly access & not taxes (details: 1-888-684-1888); gov't taxes & Verizon Wireless surcharges could add 6% - 44% to your bill. Activation/upgrade fee/line: $40.
Verizon Wireless Important Consumer Information: Subject to Cust Agmt, Calling Plan & credit approval. Up to $350 early termination fee/line & data overage after allowance is $15/250MB for the 500 MB plan & $15/GB for plans w/1GB or more. Offers & coverage, varying by svc, not available everywhere. See verizonwireless. com for details. Verizon Wireless services billed separately in some areas. By activating Verizon Wireless service and accepting a discount on CenturyLink service, you consent to Verizon Wireless sharing your account information with CenturyLink to the extent necessary to determine eligibility for the discount. 4G LTE is available in 500 markets in the U.S. Network details & coverage maps at vzw.com. © Verizon Wireless.
Smart Home Disclaimer for Equipment Included Offer Retail value for the standard equipment included in each package subscription is $607 for the Silver Package, $757 for the Gold Package and $1,612 for the Platinum Package.*
*Limited Time Offer. One offer per household. Offer is available to new CenturyLink Smart Home customers who subscribe to a three year home security package only. Standard equipment included in each package will vary; see centurylink.com/smart for list of standard equipment per package. All additional equipment requested or required for service is not included in offer and applicable fees will apply. Offer may change (standard equipment may be added/removed/substituted) or vary by service area at CenturyLink's sole discretion without notice. Offer excludes installation, taxes, or fees. Additional restrictions apply.
Wireless Back-up Service ("Back-up") Promotion: The monthly recurring charge for Back-up will be waived for months 3, 12 or 24 ("Promotional Period") for Silver, Gold and Platinum Packages, respectively, after which a $5.99 monthly rate will apply. Limited time offer. Residential customers only. If the customer elects the Wireless Back-up option/promotion, a required, permanent piece of equipment will be installed with the system. Customer will be required to continue Back-up service subscription until Smart Home service is cancelled or the Back-up service is cancelled and system equipment is replaced/reinstalled at customer's premises; installation and additional equipment costs would apply at the time. Customer must maintain Smart Home service in good standing to receive offer. If power goes out at home residence, Back-up provides home monitoring via customer's mobile phone; customer's wireless carrier terms and conditions will apply, including but not limited to, applicable data charges. Rate subject to change without notice. Additional restrictions will apply.
Smart Home Disclaimer:
Limited time offer. Service is available in select areas in select cities only. One offer per household. Smart Home Service requires a subscription to CenturyLink High-Speed Internet (up to 1.5 Mbps or higher). The monthly recurring charges listed (MRC) apply to the Silver, Gold and Platinum packages, respectively, and requires a 36-month-term agreement. Activation and installation fees will apply and vary depending upon package selected; see centurylink.com/smart for applicable package fees. Equipment through CenturyLink is required; standard equipment package included with three year term commitment for a limited time. Fees will apply on all additional equipment requested or required for service. The MRC excludes taxes, fees and surcharges. General – CenturyLink may change, cancel, or substitute offers and services, or vary them by service area at its sole discretion without notice. Requires credit approval and deposit may be required. Additional restrictions apply. Terms and Conditions – Customers are presented Smart Home terms and conditions at installation and must accept them prior to using the service. CenturyLink Smart Home – An early termination fee will be assessed if service is terminated before the end of the term agreement and be determined by the MRC multiplied by the number of months remaining in the agreement plus any applicable, remaining equipment monthly installment fees. Service is transferable to another location within CenturyLink landline service areas where CenturyLink High-Speed Internet (up to 1.5 Mbps or higher) is available. Features may vary and interfacing with certain third party devices or plans may not be available. Licenses – Some states require licensing to perform security monitoring services. In those states where CSS offers such services, our licenses are listed as follows: AL Alabama Electronic Security Board of Licensure 927, 7956 Vaughn Rd., Montgomery, AL 36116, (334) 264-9388; AR E080 Board of Private Investigators & Private Security Agencies, #1 State Police Plaza Dr., Little Rock, AR 72209, (501) 618-8600; AZ ROC 274396; CO 720093 Colorado Springs Burglar Alarm License, 1053434 Denver Burglar Alarm Systems Business License, 1056182 Denver Central Station Business License, 7404 Douglas County False Alarm Reduction Program; FL EF20000931; IL 127001437; LA F82 & F83; MI 8002000002, Department of Regulatory Affairs, 7150 Terrace Dr. 1st Floor, Wing B, Lansing, MI 48913, (517) 241-9288, Fax (517) 373-1044; MT FPL-BEL-000631, FPL-IEL-000632 Dept. of Labor & Industry - Fire Prevention Licensure Program, 301 S. Park Ave., Helena, MT 59620-0517, (406) 841-2064; NC 2321CSA with BPN-007353P10 Alarm Systems Licensing Bd., 1631 Midtown Plaza, Ste. 104, Raleigh, NC 27609, (919) 875-3611; NE 604 Omaha False Alarm Reduction Program; NJ 34FB00046200, 34BA00183400, 34FA00142400 New Jersey Office of the Attorney General, Division of Consumer Affairs, Fire Alarm, Burglar Alarm and Locksmith Advisory Committee, 124 Halsey St. 6th Fl., Newark, NJ 07102, (973) 504-6245; NM 371128, 371129, 778 Albuquerque False Alarm Reduction Unit; NV B1300163C153571 Las Vegas, 2000053-032 Clark County Alarm Systems Monitoring License; 2012480159 Henderson Central Monitoring Station, 401X AlarmSystems Business/2011301497 Henderson Business License; OH 11-066 Mansfield Alarm Company License; OK 1795 with 011698; OR 45222; TN 1188 with 892; TX ACR-1825, AMT-1741196, APS-1742092 Texas Dept. of Insurance, 333 Guadalupe, Austin, TX 78714-9221 (512) 305-7900; B09304 Texas Private Security Bureau, 5805 N. Lamar Blvd, Austin 78752; SC 13428, 13480 South Carolina Department of Labor, Licensing & Regulation, Contractor's Licensing Board, 110 Centerview Dr, Columbia, SC 29211, (803) 896-4686; UT 7973682-6501, VA 11-6450; WA Seattle 752245; WI La Crosse 7975; WY LV-A-26207
CenturyLink Refer-A-Friend Rewards Program ("Program"): Referring CenturyLink Customer must create an account via www.centurylinkreferafriend.com ("Website"). The account must be set up with the same email address as the CenturyLink service order. A unique link will be assigned to Referring customer that can be shared with potential Referred customers. Only a referral registered using the unique link will be eligible for a CenturyLink Prepaid Card ("Card"). Customer Eligibility: In order to participate in the Program, the Referring Customer must have an active residential CenturyLink account in one or more CenturyLink local service areas. A qualified Referred Customer must be a new CenturyLink customer. The Referred Customer must install Service(s) within 60 days of the initial referral date by Referring Customer. Both the Referring Customer and Referred Customer must retain service(s) for 60 consecutive days after Referred Customer service installation to be eligible to receive a Card. If Service is not so installed, the Referring and Referred Customer will not be eligible for a Card.
Service Eligibility: Qualifying CenturyLink services include High Speed Internet ("HSI"), Home Phone and Prism TV. A new HSI service activation will be eligible for a $25 Card; a new HSI and Home Phone bundle OR new Prism TV Package service activation will be eligible for a $50 Card; a new HSI and Prism TV Package bundle OR new Prism TV Package and Home Phone bundle OR new HSI, Prism TV Package and Home Phone bundle service activation will be eligible for a $75 Reward. All service orders/referrals must be placed through Website. Any changes to the service orders as placed, prior to the minimum activation time frame, negates the eligibility within the Program.
Program Terms and Conditions: Services are not available everywhere. CenturyLink may change, cancel or substitute Services, or vary them by service area, at its sole discretion without notice. All products and services listed are governed by tariffs, terms of service, or terms and conditions posted at www.centurylink.com. Program is subject to change, without notice, and may vary by service area. CenturyLink reserves the right to add, change or remove any restrictions of the Program, discontinue the Program at any time without notice or cancel future eligible redemptions if Program is terminated. All Program participants must maintain a qualifying CenturyLink account in good credit standing to receive all applicable Program rewards, as allocated below. Customers cannot refer themselves or refer their own accounts. CenturyLink employees, sales agents and their immediate family members are not eligible to refer or participate in Program. Business accounts are not eligible for participation in the Program. Limit $500 in Program VISA Prepaid Card redemptions per calendar year. Additional restrictions may apply.
Visa Prepaid Card: Limited Time Offer only. Customer must activate services within 30 days of order and must retain all eligible services for a minimum of eight weeks after service activation. Referring Customers must redeem Card via request through Website. Visa Prepaid Card will be sent 4-6 weeks after all eligibility, redemption and retention requirements have been met, including eight week service hold requirement. Account must be current and in good credit standing. Offer cannot be combined with other CenturyLink High-Speed Internet reward/award/promotion cards/codes unless otherwise allowed. CenturyLink may change the form of payment, vendor, etc., at their discretion when fulfilling the promotional offer. The Visa Prepaid Card is not redeemable for cash or usable at any ATM. Terms and Conditions apply to the card. Subject to applicable law, a monthly maintenance fee of $3 (USD) applies, but is waived for the first six months after the card is issued. This card is issued by MetaBank®, Member FDIC, pursuant to a license from Visa U.S.A., Inc. Prepaid cards can be used anywhere Visa debit cards are accepted.
To participate in the program, you cannot be a CenturyLink employee, a CenturyLink sales agent or a relative of either a CenturyLink employee or sales agent.
Vacation Program: Offer available to residential customers only. Only certain CenturyLink services are eligible for the Vacation Program; third-party services received through CenturyLink are not eligible. Offer may include a reduced monthly recurring charge for a predetermined number of months each year, retention of equipment and suspension of service, programming and agreement during Vacation Program activation. A zero balance for each applicable service is required for eligibility. If applicable to current service(s) subscription(s), contractual obligations will be put on hold during Vacation period but will resume once service is reinstated (early termination fees may apply if service(s) are changed or cancelled). For Voice and High-Speed Internet customers who don't contact CenturyLink to resume full activation of applicable services before the end of six-consecutive-month period, all applicable monthly charges, fees, surcharges, etc., will resume automatically. For Prism TV customers who don't contact CenturyLink to resume full activation of applicable services before the end of six-consecutive-month period, all applicable, original programming, set-top box, High-Definition and premium channel fees will resume automatically. The promotional programming package will not resume automatically; customer will need to contact CenturyLink to reinstate promotions and discounted service. Promotions, pricing and channels at the time the customer puts the service on vacation are subject to change during the vacation term. Vacation Program services will have restrictions and limitations that will vary for each applicable service. Contact CenturyLink for details.